Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Manzelmann

Paget,QLD

Summary

Fresh Department Manager at Woolworths Limited, recognized for enhancing operational efficiency and reducing waste through effective stock rotation. Proven ability to foster teamwork and deliver exceptional customer service, while training staff to exceed performance metrics. Committed to food safety standards and maintaining high-quality service in fast-paced environments. Fresh Department Leader with comprehensive experience in overseeing daily operations, ensuring high standards of product quality and customer service. Strong focus on team collaboration and flexibility with changing needs. Proven track record in inventory management, staff training, and driving sales growth. Well-versed in maintaining compliance with health and safety regulations, fostering productive work environment, and delivering consistent results.

Overview

19
19
years of professional experience

Work History

Fresh Department Manager

Woolworths Limited
02.2006 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Collaborated with store management to develop strategies for driving department success and overall store growth.
  • Reduced waste by closely managing perishable inventory levels and implementing proper stock rotation practices.
  • Developed comprehensive schedules for staff coverage, effectively balancing workload demands with employee availability.






Customer Service Officer

BENDIGO BANK
10.2014 - 09.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.

Customer Service Supervisor

NATIONAL AUSTRALIA BANK
09.2006 - 10.2014
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Led by example, handling complex customer issues personally to ensure high standards of service.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Education

No Degree - YEAR 12 COMPLETION

EMMAUS COLLEGE
Rockhampton, QLD
11-1988

Skills

  • Operational efficiency
  • Merchandising strategies
  • Food safety
  • Financial reports
  • Stock rotation
  • Staff training
  • Food safety standards
  • Waste reduction
  • Monthly inventory
  • Positive attitude
  • Hygiene standards
  • Teamwork
  • Problem-solving abilities
  • Multitasking
  • Reliability

Timeline

Customer Service Officer

BENDIGO BANK
10.2014 - 09.2021

Customer Service Supervisor

NATIONAL AUSTRALIA BANK
09.2006 - 10.2014

Fresh Department Manager

Woolworths Limited
02.2006 - Current

No Degree - YEAR 12 COMPLETION

EMMAUS COLLEGE

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