Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amanda Massumi Watanabe Tanaka

Gosford,Australia

Summary

A highly dedicated, flexible and reliable professional with more than 3 years of experience in customer service with strong focus in time management and teamwork, bringing proactive and positive attitude.

Overview

13
13
years of professional experience

Work History

Traffic Controller

IGroup
09.2023 - Current
  • Ensure the safety of workers, pedestrians, suppliers
  • Communicated with team members using hand signals and radios.
  • Contributed to team development through cross-training initiatives, increasing overall knowledge and skillsets among Traffic Controllers.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Assembled signs and cones to direct traffic through construction sites.
  • Routed traffic around construction sites for worker and driver safety.

Customer Service All Rounder

Laneway & CO
06.2023 - 08.2023
  • Maintained a clean and organized cafe environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.

Customer Service All rounder

Mr Fields
09.2017 - 05.2018
  • Customer service, handled over the phone inquiries, welcoming atmosphere to customers, maintenance of store, handling payments.

Marketing Analyst

Contem 1g make-up
01.2012 - 01.2015
  • The expertise of Calendar Management, creating marketing actions and strategies, cliente call and email handling, social media management - Scup tool, social media content for Instagram, Facebook and Blog, E-mail marketing management with Virtual Target Tool, analysing clicks, views, conversion in sales, subtitles, performance, maintenance of partnership with malls and stores, weekly reports
  • Identified areas for process improvement within the marketing department, resulting in increased efficiency and more effective use of resources.
  • Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
  • Analyzed third-party data and investigated new growth opportunities.
  • Conducted regular competitive analysis to stay informed on industry trends and adjust marketing strategies accordingly.

Education

Diploma - Hospitality

AIBT College
09.2022

Advanced Diploma - Marketing and Communications

Australis College
08.2021

Diploma - Marketing

Greenwich Management College
05.2019

Graduate Diploma - Marketing Management

Escola Superior de Propaganda e Marketing
05.2016

Bachelor - Advertising

Universidade Metodista de Sao Paulo
12.2010

Skills

  • MS Office
  • Team Work
  • Time Management
  • Interpersonal Skills
  • Problem-solving
  • Quick-learner

Languages

Portuguese
English

Timeline

Traffic Controller

IGroup
09.2023 - Current

Customer Service All Rounder

Laneway & CO
06.2023 - 08.2023

Customer Service All rounder

Mr Fields
09.2017 - 05.2018

Marketing Analyst

Contem 1g make-up
01.2012 - 01.2015

Diploma - Hospitality

AIBT College

Advanced Diploma - Marketing and Communications

Australis College

Diploma - Marketing

Greenwich Management College

Graduate Diploma - Marketing Management

Escola Superior de Propaganda e Marketing

Bachelor - Advertising

Universidade Metodista de Sao Paulo

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Amanda Massumi Watanabe Tanaka