Amanda McGhee
Box Hill
Summary
Dynamic Practice Manager at Sydney Women’s Physiotherapy with a proven track record in practice and financial management. Expert in enhancing operational efficiency and delivering exceptional customer service. Adept at multitasking and problem-solving, I successfully implemented new technology systems, improving workflows and client satisfaction. Typing speed of 80 WPM ensures swift communication.
Overview
28
28
years of professional experience
Work History
Practice Manager
Sydney Women’s Physiotherapy
Bella Vista
03.2021 - Current
- Warmly greet and assist clients upon arrival, ensuring a welcoming and professional environment
- Provide support to a team of six physiotherapists, coordinating patient flow and administrative needs
- Schedule appointments via face-to-face interactions, phone, and email using the Cliniko booking system
- Handle payments through various methods including cash, EFTPOS, credit card, HICAPS, and Medicare Care Plans
- Assiste with WorkCover claims NDIS, DVA client processes, including invoicing as required
- Maintain accurate patient records in Cliniko; scanned, filed, and faxed documents as needed to support clinic operationsMeet and greet clients to the clinic
- Facilitate implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Resolve escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Maintain financial records, including billing and accounts receivable and payable.
- Create and implemented policies and procedures for effective practice management.
- Recruited, hired and trained new medical and facility staff.
- Conduct regular meetings with staff to discuss operational issues and ensure proper communication between departments.
Virtual Allied Health Administration Assistant – NDIS Sector
Allied Health Administration Services
06.2020 - 05.2021
- Provided administrative support to one Speech Pathologist and eight Occupational Therapists.
- Managed email inboxes for all providers to ensure timely responses.
- Organised Service Agreements to facilitate smooth operations.
- Handled calendar management to optimize scheduling efficiency.
- Processed payments via XERO and NDIS Portal to streamline transactions.
- Reconciled invoices in XERO and Cliniko for accurate financial tracking.
- Utilised various systems, including Outlook, ZOHO, and Mozilla Thunderbird for communication.
- Executed invoicing through PRODA, Xero, and Halaxy for prompt billing.
Workcover Queensland Administration Manager
Lifeworks Health Services
02.2016 - 05.2020
- Managed all incoming calls and emails, ensuring prompt responses and efficient communication.
- Assisted over 20 return-to-work consultants, including Occupational Therapists and Psychologists.
- Allocated new referrals from Workcover Queensland to appropriate consultants.
- Utilised Case Management System Iiinsight to add and manage Workcover referrals efficiently.
- Ensured quality assurance of consultant files to maintain high standards.
- Sourced volunteer roles for injured workers through HOST program.
- Formatted and secured reports with password protection when necessary.
- Processed invoices and uploaded them to Workcover portal, reconciling in XERO.
Multi-Skilled Travel Consultant
CarlsonWagonlit Travel
11.2005 - 07.2011
- Secured international and domestic flights for Carlson Wagonlit Travel clients.
- Converted quotes into confirmed bookings for seamless travel arrangements.
- Coordinated hotel accommodations and car hire services for travelers.
- Managed ticket issuance for domestic flights to ensure compliance with regulations.
- Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets.
- Built and maintained strong relationships with vendors and suppliers in the travel industry.
Multi-Skilled Travel Consultant
American Express – Gartner Implant
04.2005 - 11.2005
- Confirmed domestic and international bookings using Galileo.
- Provided quotes for international and domestic travel services.
- Issued electronic tickets for domestic and international travel through Galileo.
- Printed paper tickets using office ticket printer for travel needs.
Receptionist
UBS, Ireland
11.2004 - 03.2005
- Managed incoming calls from general public to address inquiries efficiently.
- Facilitated client meetings and greeted visitors warmly.
- Coordinated courier services for timely deliveries.
- Organized meetings and documented minutes accurately.
- Maintained exceptional customer service standards for all interactions.
Team Leader
Adventure World
01.2004 - 11.2004
- Oversaw operations across South Pacific, Asia, and Europe departments, ensuring effective management of six staff members.
- Conducted daily banking reports to maintain financial accuracy.
- Resolved Travel Agent complaints, enhancing customer satisfaction.
- Assisted departments in managing stress levels and provided necessary support.
- Participated in team leader meetings, discussing strategies for team improvement.
Wholesale Reservation Consultant
Adventure World
08.2003 - 01.2004
- Answered incoming calls from travel agents to facilitate inquiries and bookings.
- Quoted trips to South Pacific, Europe, and Asia to provide accurate pricing.
- Converted quotes into confirmed bookings to enhance sales efficiency.
- Booked flight travel with land components to create comprehensive travel packages.
- Pursued payments for bookings to ensure timely transactions.
- Documented all finalized bookings for South Pacific, Europe, and Asia for record-keeping.
FIT Consultant
C & E Tours
11.2001 - 07.2003
- Handled incoming calls to address client inquiries promptly.
- Managed overseas agent bookings via email for efficient processing.
- Delegated bookings to consultants to optimise workload distribution.
- Inputted bookings into Tourplan for accurate record-keeping.
- Invoiced bookings ensuring timely payments and financial accuracy.
Customer Service Agent/Receptionist
Endovasive PTY LTD
04.2001 - 11.2001
- Answered incoming calls from hospitals to facilitate timely communication.
- Utilized MYOB for placing orders of medical equipment efficiently.
- Managed packaging of goods to ensure safe delivery.
- Coordinated courier bookings to optimize logistics.
- Updated customer records in CRM system accurately after each interaction.
Personal Assistant/Receptionist
Accenture, London
06.1999 - 03.2001
- Facilitated call transfers to enhance communication efficiency.
- Managed files to ensure organised documentation.
- Managed office supplies inventory and placed orders when necessary.
- Screened telephone calls and inquiries and directed as appropriate.
- Coordinated meetings and travel bookings for optimal scheduling.
- Processed time sheets and business expenses to maintain accurate records.
- Created PowerPoint presentations for effective meeting engagement.
- Arranged video conferences and in-person meetings to streamline collaboration.
Reservation Consultant
Greyhound Pioneer Coaches
Parramatta
02.1998 - 02.1999
- Converted customer inquiries into bookings through effective communication.
- Answered inbound phone calls, providing prompt assistance and information.
- Collaborated within a team to achieve shared targets and objectives.
- Filed customer bookings and relevant information accurately for easy retrieval.
- Printed itineraries and tickets daily for passengers ensuring accuracy.
- Delivered exceptional service by engaging customers and utilizing strong listening skills.
Retail Travel Consultant
Donna Barlow Travel
Eastwood
07.1997 - 01.1998
- Facilitated booking of domestic air travel, bus, and train arrangements.
- Managed daily banking transactions to ensure accuracy and efficiency.
- Answered phone calls, relaying messages promptly to appropriate parties.
- Greeted clients warmly, establishing a welcoming environment.
- Resolved customer complaints effectively to enhance service quality.
Education
Medical Reception Course - Healthcare
Wesley Heath Management
Hornsby, NSW11.2015
International Consultant Certificate Level 3 -
AFTA Travel College
Sydney07.1997
High School Diploma -
Riverside Girls High School
Gladesville12.1996
Skills
- Practice management
- Financial management
- Customer service
- Problem solving
- Multitasking
- Time management
References
Can be provided on request
Timeline
Practice Manager
Sydney Women’s Physiotherapy
03.2021 - Current
Virtual Allied Health Administration Assistant – NDIS Sector
Allied Health Administration Services
06.2020 - 05.2021
Workcover Queensland Administration Manager
Lifeworks Health Services
02.2016 - 05.2020
Multi-Skilled Travel Consultant
CarlsonWagonlit Travel
11.2005 - 07.2011
Multi-Skilled Travel Consultant
American Express – Gartner Implant
04.2005 - 11.2005
Receptionist
UBS, Ireland
11.2004 - 03.2005
Team Leader
Adventure World
01.2004 - 11.2004
Wholesale Reservation Consultant
Adventure World
08.2003 - 01.2004
FIT Consultant
C & E Tours
11.2001 - 07.2003
Customer Service Agent/Receptionist
Endovasive PTY LTD
04.2001 - 11.2001
Personal Assistant/Receptionist
Accenture, London
06.1999 - 03.2001
Reservation Consultant
Greyhound Pioneer Coaches
02.1998 - 02.1999
Retail Travel Consultant
Donna Barlow Travel
07.1997 - 01.1998
Medical Reception Course - Healthcare
Wesley Heath Management
International Consultant Certificate Level 3 -
AFTA Travel College
High School Diploma -
Riverside Girls High School
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