Amanda McGrath

• I am the administration and events manager for Scopri restaurant. My position is in two main areas as seen below.

CUSTOMER SERVICE AND FUNCTIONS ROLE:

• Reservations and customer relationships
• Liaised with customers, addressed inquiries, handled requests and answer questions to provide outstanding customer care.
• Functions for wine dinner and private functions

ADMINISTRATION ROLE:

• All enquires in relation to the business from general to accounts and more intricate details for business demands that are of a confidential manner
• Manage all applications for the business from visa applications, liquor licensing, council plans, business applications and all taxation management
• All account management looking after xero, bas, taxation affairs on behalf of the owners, payment of accounts and reconcilliation of accounts including all payroll
• Monitored office inventory to maintain supply levels.
• Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
• Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
• Tracked and analyzed expenditures to deliver budgets and financial reports.
• Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
• Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
• Developed and implemented administrative procedures to maximize efficiency.
• Monitored department budgets by tracking expenses against allocated funds.
• Created and maintained filing systems for employee records, financial reports, and other documents.
• Researched potential vendors to identify cost savings opportunities related to office supplies or services.
• Monitored office supplies to replenish needed inventory before depletion.
• Worked with management team to improve workflows and eliminate unnecessary tasks.
• Ensured timely completion of projects within budget constraints.
• Handled administrative tasks such as filing and data entry.
• Implemented document control systems for recordkeeping.

• Food Supervisor Certificate
• Food Preparation skills
• Sales
• Budgeting and Book keeping
• Management
• Rostering to a set budget'
• Ordering and Stock Control
• Staff training and recruitment
• Marketing skills
• Business Analysis - Sales Within my full franchise with Jamaica Blue I was the state Marketing representative for the Victorian franchisees
• This honor gave me the opportunity to provide feedback on new marketing initiatives and product development that was being presented by the franchisor
• To be the original owner of the franchise and build it up from no customer base to the successful business after ten years, I know that I can adapt to changing times and environments
• In 2017 the franchise was coming to an end and the decision was made to rebrand and be independent
• In the past three years I have had success in being independent within a major shopping centre
• Even though the franchisor support was not available I was able to implement guidelines and training for staff.
• Analyzed market trends to determine pricing structure for menu items.
• Performed routine maintenance tasks such as cleaning tables and chairs or restocking supplies.
• Developed business plan to open new cafe and secure funding from investors.
• Implemented cost-saving strategies to reduce overhead expenses without sacrificing quality of products or services offered.
• Created weekly promotions to increase customer traffic in the cafe.
• Oversaw hiring process for new staff members, conducting interviews and making hiring decisions.
• Provided ongoing training opportunities for existing employees on product knowledge or service techniques.
• Maintained financial records for the cafe, such as sales figures and profits and losses.
• Organized daily operations of cafe, including scheduling staff shifts, ordering supplies, and overseeing food preparation.

• The Herald Sun - Melbourne Fairfax Magazines The Melbourne Weekly and associated mastheads In my media role with the various print publications I was manager of primarily the Health area for News Corporation and the Food and Lifestyle section for Fairfax Magazines
• My career was for filling and challenging
• I had great success in sales and in designing new sections within the publications that today still are successful
• This area of my career was ended after having children and my decision to start my own business then came about.
• Developed attractive and engaging print and digital ads.
• Generated creative ideas for marketing initiatives.
• Provided direction on design elements such as layout, color schemes.
• Researched competitors' activities in order to gain insights into their strategies.
• Monitored industry developments to stay abreast of new opportunities or threats.
• Analyzed market trends and research consumer preferences.