Amanda McHenry
Paynesville,VIC
Summary
Focused Business Administrator aiming to leverage advanced knowledge of process optimization and business operations acquired over 2 years of successful performance in the business landscape. Resourceful and passionate with an aptitude for networking and building strong industry connections.
Overview
19
19
years of professional experience
Work History
Business Administrator/Customer Service Consultant
Bupa Aged Care Eastwood
10.2021 - Current
- Promoted to Business Administrator/Customer Service Consultant
- Managed day-to-day development issues.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Developed monthly reports.
- Roster Management using Dimensions
- Sales and Tours
- Data Entry using Epicor, Leecare and Esendex
- Drafting contracts
- General Administration duties
- General reception duties
- Managing feedback and complaints
- Part of senior leadership team working closely with General Manager
Housekeeping Supervisor
Bupa Aged Care Eastwood
08.2020 - Current
- Promoted to Housekeeping Supervisor
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored staff performance and provided feedback to drive productivity.
Catering Assistant
Bupa Aged Care Eastwood
08.2018 - Current
- Provided friendly, courteous service to create memorable moments for residents.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
Horse Trainer
Self Employed
02.2010 - 11.2017
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
- Worked with stable hands to clean stables and riding areas.
- Provided treatment for minor horse injuries.
- Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
- Managed Training schedules for all horses
- Rode horses in training sessions and provided feedback on track performance.
Stable Hand
John Justice Harness Racing
03.2008 - 01.2010
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Worked with stable hands to clean stables and riding areas.
- Maintained saddles, bridles and riding gear and helped fit items to specific horses.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Drove track work and Trials
Stable Hand
Patrick Payne Racing
04.2006 - 03.2008
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Worked with stable hands to clean stables and riding areas.
- Maintained saddles, bridles and riding gear and helped fit items to specific horses.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Rode Track work
Polo Groom
Yaloak Estate
11.2004 - 01.2006
- Cared for a string of 12 horses
- Rode track work
- attended polo matches
- prepared horses for matches
- cleaning of tack
- feeding of horses
Education
High School Diploma -
Ballarat Seconndary College
Ballarat, VICSkills
- Negotiation
- Supply Coordination
- Sales and services
- Time Management
- Document Review
- Team Development
- Databases
- Business Administration
Timeline
Business Administrator/Customer Service Consultant
Bupa Aged Care Eastwood
10.2021 - Current
Housekeeping Supervisor
Bupa Aged Care Eastwood
08.2020 - Current
Catering Assistant
Bupa Aged Care Eastwood
08.2018 - Current
Horse Trainer
Self Employed
02.2010 - 11.2017
Stable Hand
John Justice Harness Racing
03.2008 - 01.2010
Stable Hand
Patrick Payne Racing
04.2006 - 03.2008
Polo Groom
Yaloak Estate
11.2004 - 01.2006
High School Diploma -
Ballarat Seconndary College
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