Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Technicalattributesandskills
Attributes
Timeline
Generic

Amanda Melville

Pakenham,Australia

Summary

Seasoned Veterinary Pathology Courier with a proven track record at IDEXX Laboratories Australia, showcasing exceptional organizational and communication skills. Expert in pathology collection and phlebotomy, complemented by a strong aptitude in customer problem-solving and resolution. Achieved the highest sales percentage for my region in Q1 2020, demonstrating a unique blend of technical proficiency and customer service excellence.

Overview

11
11
years of professional experience

Work History

Veterinary Pathology Courier

IDEXX Laboratories Australia
Mount Waverly
08.2022 - Current
  • Company Overview: Idexx are proud of the work they do, because that work matters
  • Idexx are an innovation leader in every industry they serve, following their Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy
  • Having customers in over 175 countries and a global workforce of over 10,000 talented people
  • Responsible for the collection of pathology specimens on designated daily route
  • Interacting with staff & customers at clinics
  • Ensure that all pathology samples are delivered back to the laboratory in a timely manner
  • Accurately record & maintain pick & collection information
  • Communicate clearly to internal stakeholders and clients
  • Have excellent organizational, communication and time management skills
  • Idexx are proud of the work they do, because that work matters
  • Idexx are an innovation leader in every industry they serve, following their Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy
  • Having customers in over 175 countries and a global workforce of over 10,000 talented people

Pathology Collector

Clinical lLabs
Pakenham, Vic
03.2024 - 09.2024
  • Performed venipunctures, skin punctures and capillary collections for laboratory testing.
  • Collected specimens from patients in a professional manner according to established protocols.
  • Adhered to safety guidelines when handling hazardous materials and biohazardous waste.
  • Maintained accurate records of patient information and specimen collection details.
  • Interpreted physician orders accurately to ensure correct collection of specimens.
  • Labeled all specimens with patient's name, date of birth, date and time of collection and other relevant data as required.
  • Monitored inventory levels of supplies used in specimen collection procedures.
  • Ensured proper storage conditions for collected specimens prior to transfer to the laboratory.
  • Responded promptly and professionally to customer inquiries regarding specimen collection services.

Plant Nursery Worker

Driscolls
Pakenham, Vic
06.2023 - 02.2024
  • Maintained the nursery grounds by watering, weeding, pruning and fertilizing plants.
  • Inspected plants regularly to ensure quality standards were met.
  • Identified pests or diseases on plants and implemented appropriate solutions.
  • Planted seeds and bulbs in designated areas of the nursery.
  • Conducted regular inspections of outdoor growing areas to identify potential problems early on.

Cleaner / Driver

Rentokil Initial
Hallam
07.2018 - 05.2022
  • Company Overview: Rentokil Initial provides services that protect people and enhance lives including pest control, plants and washroom hygiene
  • Two million customers rely on us to the job done, quickly and effectively, customers range from multi-nationals to local restaurants, schools and individual homeowners
  • Consistently working with & generating sales leads for the Initial Sales team, to help with upgrades of frequency & services that ultimately provided our customers with a better service and Initial Sales
  • Achieved the highest percentage of sales for my region during Q1 2020
  • Maintenance of Rentokil Initial product into customer washrooms
  • Providing customer awareness and support
  • Planning and working to a schedule within a territory
  • Be aware of clients' needs and identifying opportunities to improve service standards
  • The ability to work independently to achieve set targets
  • Communicate clearly to internal stakeholders and clients
  • Manage, maintain and build upon client relationships
  • Rentokil Initial provides services that protect people and enhance lives including pest control, plants and washroom hygiene
  • Two million customers rely on us to the job done, quickly and effectively, customers range from multi-nationals to local restaurants, schools and individual homeowners

Pathology Specimen Collector

Melbourne Pathology
06.2015 - 07.2018
  • Company Overview: Melbourne Pathology is the premier provider of pathology services in Victoria
  • They are a first-class practice built on the dedication and expertise of their staff, and on customer satisfaction
  • Melbourne Pathology is an industry leader in providing private pathology practice in Australia
  • Since 1927 Melbourne Pathology have been committed to diagnostic excellence and independence
  • Providing a renowned and comprehensive service to more than two million patients each year
  • Compliance with and adherence to Melbourne Pathology policies and procedures, and Workplace Health and Safety procedures
  • Phlebotomy duties as required
  • Demonstrated and qualified ability in 24-hour Holter monitors and Urine drug screening
  • Ensuring high quality of patient care is maintained, including assessing clinical complications and determining appropriate responses, as well as abiding by legal responsibilities regarding blood collection, accurate patient identification and confidentiality
  • Liaise with a broad range of internal and external customers, patients, clinicians and medical practitioners
  • Providing advice on special requirements, preparation and instructions for tests
  • Greeting patients / customers and assisting with appointments and request details
  • Stock maintenance
  • Correctly collecting, caring, storing and labelling pathology specimens
  • Packaging and dispatching of specimens
  • The accurate recording of patient information
  • Accurate and proficient use of computer programs and information systems, as well as front of house reception
  • Data Entry - Ecollect - Patient Management System
  • Data Entry - Apollo - Patient CRM
  • Melbourne Pathology is the premier provider of pathology services in Victoria
  • They are a first-class practice built on the dedication and expertise of their staff, and on customer satisfaction
  • Melbourne Pathology is an industry leader in providing private pathology practice in Australia
  • Since 1927 Melbourne Pathology have been committed to diagnostic excellence and independence
  • Providing a renowned and comprehensive service to more than two million patients each year

Bistro, Bar & Nightclub Supervisor

Hallam Hotel
Hallam
03.2014 - 06.2015
  • Company Overview: Sitting on the Princes Highway, The Hallam Hotel has been a local icon since it was built in 1872
  • They have a proud history of providing friendly hospitality and customer service to the local community for more than 150 years
  • Front line operations including seating customers and serving food and beverage
  • Ability to lead a team in a busy food service environment, including staff training
  • Ensure customers enjoy an excellent dining experience
  • Bar operations
  • Money handling and banking responsibilities
  • Proficient & accurate end of day reconciliations
  • Staff rostering and leadership
  • Food handling and preparation
  • Training new hospitality staff on the workplace policies and procedures
  • Ensure the presentation of yourself, your room and your staff are of the highest standard
  • Sitting on the Princes Highway, The Hallam Hotel has been a local icon since it was built in 1872
  • They have a proud history of providing friendly hospitality and customer service to the local community for more than 150 years

Bistro and Bar Supervisor

Castello's Pakenham Inn Hotel
Pakenham
08.2013 - 03.2014
  • Company Overview: Castello's Pakenham Hotel has a long and large history with Pakenham, with over a 100 years' experience in customer service and satisfaction
  • Front line operations including seating customers and serving food and beverage
  • Ensure customers enjoy an excellent dining experience
  • Bar operations
  • Money handling and banking responsibilities
  • Proficient & accurate end of day reconciliations
  • Staff rostering and leadership
  • Food handling and preparation
  • Castello's Pakenham Hotel has a long and large history with Pakenham, with over a 100 years' experience in customer service and satisfaction

Education

Certificate IV Phlebotomy - HLT41812 - Certificate IV in Pathology, HLTFA311A - Apply First Aid, CPR Certification, Certificate III Phlebotomy, HLT37215 Certificate III in Pathology Collection

All Health Training
Narre Warren

Certificate II Hospitality Operations - Responsible Serving of Alcohol (RSA), Responsible Serving of Food (RSF)

Chisholm Institute
Dandenong

DATDAS001 - 31002QLD - Drug & Alcohol Sample Screening

Morrissey Training
Melbourne

COVID safe disinfection practices, Warehouse & Distribution Centre health and safety practices, PPE applications & practices, Customer problem solving & resolution skills

Rentokil Initial
Hallam

Skills

  • COVID safe disinfection practices
  • Warehouse & Distribution Centre health & safety practices
  • Safe PPE applications & practices
  • First Aid
  • CPR
  • Pathology Collection
  • Phlebotomy
  • Drug & Alcohol screening
  • Responsible Service of Alcohol
  • Responsible Service of Food
  • Hospitality Operations
  • Customer Problem solving & resolution
  • Apollo - Patient CRM
  • Ecollect - Patient Management System
  • Specimen handling
  • Coordinating efficient routes
  • Pickup of patient documentation
  • Excellent driving skills
  • Punctuality
  • Processing samples
  • Efficient navigation
  • Attention to confidentiality
  • Confidentiality
  • Building physician relationships
  • Delivering time-sensitive specimens
  • Basic Math Skills
  • Business processes and procedures
  • Prioritization skills
  • Problem-solving aptitude

References

  • Karen Rothwell, 0422 535 696, South Eastern Service Delivery Manager -Rentokil Initial
  • Melissa Trofa 0400015872 Mentor and collegue at Melbourne Pathology and Clinical Labs

Hobbies and Interests

  • Horse riding
  • Animals
  • Beaches & Walking
  • Travelling

Technicalattributesandskills

  • Trained in COVID safe disinfection practices
  • Warehouse & Distribution Centre health & safety practices
  • Safe PPE applications & practices
  • First Aid & CPR
  • Pathology Collection
  • Phlebotomy
  • Drug & Alcohol screening
  • Responsible Service of Alcohol
  • Responsible Service of Food
  • Hospitality Operations
  • Customer Problem solving & resolution
  • Apollo - Patient CRM
  • Ecollect - Patient Management System

Attributes

  • Highly organized with a strong attention to detail
  • Excellent communication & interpersonal skills
  • Demonstrated ability to deliver works on time & in an accurate manner
  • Described as the 'go-to' with a willingness to go above & beyond
  • Ability to lead a team in a busy food service environment, including staff training

Timeline

Pathology Collector

Clinical lLabs
03.2024 - 09.2024

Plant Nursery Worker

Driscolls
06.2023 - 02.2024

Veterinary Pathology Courier

IDEXX Laboratories Australia
08.2022 - Current

Cleaner / Driver

Rentokil Initial
07.2018 - 05.2022

Pathology Specimen Collector

Melbourne Pathology
06.2015 - 07.2018

Bistro, Bar & Nightclub Supervisor

Hallam Hotel
03.2014 - 06.2015

Bistro and Bar Supervisor

Castello's Pakenham Inn Hotel
08.2013 - 03.2014

Certificate IV Phlebotomy - HLT41812 - Certificate IV in Pathology, HLTFA311A - Apply First Aid, CPR Certification, Certificate III Phlebotomy, HLT37215 Certificate III in Pathology Collection

All Health Training

Certificate II Hospitality Operations - Responsible Serving of Alcohol (RSA), Responsible Serving of Food (RSF)

Chisholm Institute

DATDAS001 - 31002QLD - Drug & Alcohol Sample Screening

Morrissey Training

COVID safe disinfection practices, Warehouse & Distribution Centre health and safety practices, PPE applications & practices, Customer problem solving & resolution skills

Rentokil Initial

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