AMANDA MISSEN
Glengarry,VIC
Summary
Experienced with patient care, critical thinking, and effective communication. Utilizes medical knowledge to support patient recovery and manage complex conditions. Strong understanding of healthcare protocols and compassionate care delivery.
Pharmacy professional with solid track record in assisting with prescription preparation and patient communication. Known for reliability and adaptability in fast-paced environments, consistently contributing to team success. Skilled in inventory management, customer service, and maintaining accurate records.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Registered Nurse
Labtrobe Regional Hospital
02.2024 - Current
- Feb 2024 – Jul 2024 – Nicholson Rehab – Rehab and palliative ward
- Jul 2024 – Jan 2025 – Tarra ward – orthopaedic surgical ward
- Jan 2025 – April 2025 – Nicholson rehab
- May 2025 – current – Tanjil Ward – General surgical ward
- Administered patient care, monitoring vital signs and responding to medical emergencies.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Streamlined documentation processes to enhance accuracy and efficiency in patient records management.
- Conducted comprehensive assessments, identifying patient needs and coordinating appropriate interventions.
- Implemented evidence-based practices to enhance patient outcomes and ensure adherence to safety protocols.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Recorded details regarding therapies to keep patient charts updated.
Casual Team Member
Bunnings Warehouse Southport QLD – Transfer to Sale VIC (2022)
11.2019 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Gate house – managing traffic in timber yard
- Stocktakes
- Working within a team environment
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained stock levels through effective inventory management and restocking processes.
- Operated point-of-sale systems efficiently, ensuring accurate transaction processing.
Laboratory Technician
Laboratory Technician – Federation University
03.2023 - 01.2024
- Setting up Labs for students
- Re stocking products for use
- Laminating lab books and binding
- Setting up required equipment for nursing labs
- Cleaning requirements for labs
- Working within a team environment
Pharmacy Assistant/ Dispensary Technician
Priceline Pharmacy Traralgon
11.2022 - 01.2024
- Casual - Pharmacy, Sales Assistant & Dispensary Technician
- Provide exceptional customer service to all customers.
- Attend to various customer requests/complaints.
- Assist pharmacists with the collection and distribution of customer scripts and medication.
- Dispensing incoming scripts
- Webster Packed nursing home/ residential
- Maintain up to date knowledge surrounding product lines.
- Work within a team environment.
- Assume leadership position when required.
- Basic to Intermediate Cleaning Requirements.
- Money Handling (including cash, EFTPOS, Credit Card Facilities)
- Basic to Intermediate use of technological devices (including multi-line phone system, computer, printer, fax)
Pharmacy Assistant/ Dispensary Technician
Chempro 7 day Chemist Palm Beach
03.2021 - 11.2022
- Full Time - Pharmacy, Cosmetic, Sales Assistant & Dispensary Technician
- Provide exceptional customer service to all customers.
- Attend to various customer requests/complaints.
- Assist pharmacists with the collection and distribution of customer scripts and medication.
- Dispensing incoming scripts
- Webster Packed nursing home/ residential
- Catalogue/Promotional Duties.
- Maintain up to date knowledge surrounding beauty techniques/product lines.
- Work within a team environment.
- Assume leadership position when required.
- Basic to Intermediate Cleaning Requirements.
- Money Handling (including cash, EFTPOS, Credit Card Facilities)
- Basic to Intermediate use of technological devices (including multi-line phone system, computer, printer, fax)
- Opening and closing the store
Pharmacy Assistant
Goodprice Pharmacy Ashmore
03.2018 - 02.2020
- Full Time – Pharmacy Assistant & Vitamins Consultant
- Provide exceptional customer service to all customers.
- Attend to various customer requests/complaints.
- Assist pharmacists with the collection and distribution of customer scripts and medication.
- Provide assistance for a variety of beauty and make up treatments.
- Planogram Display Requirements.
- Catalogue/Promotional Duties.
- Maintain up to date knowledge surrounding beauty techniques/product lines.
- Work within a team environment.
- Money Handling (including cash, EFTPOS, Credit Card Facilities)
- Basic to Intermediate use of technological devices (including multi-line phone system, computer, printer, fax)
- Placing orders with in the pharmacy for stock
- Restocking shelves and keeping everything looking neat and tidy
- Opening and closing the shop
Pharmacy Assistant
Terry White Chemmart Pharmacy Nerang
09.2017 - 03.2018
- Part Time – Pharmacy Assistant
- Provide exceptional customer service to all customers.
- Attend to various customer requests/complaints.
- Assist pharmacists with the collection and distribution of customer scripts and medication.
- Money handling (including cash, EFTPOS, Credit Card Facilities)
- Basic to Intermediate Cleaning Requirements.
- Basic to Intermediate use of technological devices (including multi-line phone system, computer, printer, fax)
- Opening and closing the store
Casual – Labouring/work Experience
Aus Homes
08.2017 - 10.2017
- Measuring & estimating building materials.
- Handled various jobs on site with little or no supervision.
- Keeping work site clean (removing off cut materials/rubbish around site)
- Operating different types of equipment and power tools.
Pharmacy, Cosmetic, Sales Assistant & Dispensary Technician
Findlay & Weymouth Pharmacy Traralgon
01.2010 - 06.2017
- Full Time - Pharmacy, Cosmetic, Sales Assistant & Dispensary Technician
- Provide exceptional customer service to all customers.
- Attend to various customer requests/complaints.
- Assist pharmacists with the collection and distribution of customer scripts and medication.
- Provide assistance for a variety of beauty and make up treatments.
- Process all facets of stock ordering (placing orders, receiving and unpacking stock, inputting invoices in to the internal database)
- Dispensing incoming scripts
- Webster Packed nursing home/ residential
- Planogram Display Requirements.
- Catalogue/Promotional Duties.
- Maintain up to date knowledge surrounding beauty techniques/product lines.
- Work within a team environment.
- Assume leadership position when required (store manager)
- Basic to Intermediate Cleaning Requirements.
- Money Handling (including cash, EFTPOS, Credit Card Facilities)
- Basic to Intermediate use of technological devices (including multi-line phone system, computer, printer, fax)
Food and Beverage Attendant
Narkoojee Winery
10.2013 - 02.2014
- Casual (Weekend Work) – Food and Beverage Attendant
- Provision of exceptional customer service to all patrons and attendees.
- Prepare and serve a variety of drink requests in a timely and effective manner.
- Maintain an up to date knowledge base surrounding the winery’s beverage range.
- Attend to various patrons requests/complaints.
- Money handling skills (inc use of cash as well as manual and electronic payment terminals)
- Adherence to all food health and safety regulations.
- Adherence to all legislations surrounding the provision/consumption of alcohol.
- General cleaning duties.
- Stock replenishment.
- Work in a team environment.
Dance Teacher
Danceworks
01.2008 - 01.2010
- Teaching 5-7 year olds beginner jazz.
- Being a respectable role model.
- Preparing the class for the end of year concert including hair, make-up and costumes.
- Choreographing appropriate dance routines for this age group.
- Assisting at the three local eisteddfods throughout the year.
- Taking other classes for warm up and cool down sessions.
Education
Bachelor of Nursing -
Griffith University Queensland & Federation University
Gold Coast, QLD, Churchill, VIC01.2023
Diploma of Health Care -
Griffith College
Gold Coast, QLD01.2020
Certificate II in Community Pharmacy -
01.2014
Victorian Driver’s License - undefined
01.2011
Year 11 VCE - undefined
Traralgon Secondary College
01.2010
Skills
- Trained Dispensary Technician (Pharmacy)
- Assisted various pharmacists with the collection, processing and distribution of customer scripts
- Handled the collection and distribution of Webster packs for a multitude of community residents
- Extensive Customer Service Experience
- Over 10 years’ experience in a customer related industry
- Proficient in a variety of Retail Sale Techniques
- Demonstrated ability to complete sales in areas such as beauty and cosmetics, general merchandising, as well as sensitive purchases such as medicine/personal products
- Proficient in Microsoft Office Suite/Internal Database Systems
- Utilised internal pharmacy based systems such as Fred Dispense & Webster Care
- Processing payments via a multitude of platforms including EFTPOS, Credit Cards, Cash & Internal Vouchers
- Effective Complaint Resolution
- Strong Communication Skills (In Person & Via Phone)
- Customer service excellence
- Direct patient care and Patient assessments
- Documentation and charting and care planning
- Patient and family advocacy
- Infection control measures
- Compassion and empathy and maintaining privacy
- IV setup and medication administering and vaccine administration
- Accessing PICC, PORT and IV cannulation on patients
- Patient management and treatment planning
- Professional bedside manner
- Collecting vitals and patient monitoring and understanding deteriorating patients and physical assessments
- Diabetes management and Insulin medication assistance
- Personal care needs for patients
- Removing sutures and wound care/management
- Palliative care awareness
- Medication and IV administration
Certification
- 2025 Successfully completed Fundamentals in Cosmetic injectable training 2 days
- 2023 Successfully completed Bachelor of nursing with Distinction
- 2020 Successfully obtained Diploma of health care – Griffith College
- 2017 Successfully obtained Responsible Service of Alcohol/Gaming
- 2014 Successfully obtained Certificate II in Community Pharmacy
- 2011 Successfully obtained Victorian Driver’s License
PERSONAL ATTRIBUTES
- Excellent Communication Skills
- Exceptional Organizational Skills
- Punctual & Reliable
- Self-Motivated
- Works well within a team
- Able to assume a leadership position when required
- IT literate
Timeline
Registered Nurse
Labtrobe Regional Hospital
02.2024 - Current
Laboratory Technician
Laboratory Technician – Federation University
03.2023 - 01.2024
Pharmacy Assistant/ Dispensary Technician
Priceline Pharmacy Traralgon
11.2022 - 01.2024
Pharmacy Assistant/ Dispensary Technician
Chempro 7 day Chemist Palm Beach
03.2021 - 11.2022
Casual Team Member
Bunnings Warehouse Southport QLD – Transfer to Sale VIC (2022)
11.2019 - 02.2024
Pharmacy Assistant
Goodprice Pharmacy Ashmore
03.2018 - 02.2020
Pharmacy Assistant
Terry White Chemmart Pharmacy Nerang
09.2017 - 03.2018
Casual – Labouring/work Experience
Aus Homes
08.2017 - 10.2017
Food and Beverage Attendant
Narkoojee Winery
10.2013 - 02.2014
Pharmacy, Cosmetic, Sales Assistant & Dispensary Technician
Findlay & Weymouth Pharmacy Traralgon
01.2010 - 06.2017
Dance Teacher
Danceworks
01.2008 - 01.2010
Victorian Driver’s License - undefined
Year 11 VCE - undefined
Traralgon Secondary College
Bachelor of Nursing -
Griffith University Queensland & Federation University
Diploma of Health Care -
Griffith College
Certificate II in Community Pharmacy -
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