Amanda Moretto
Customer Service Professional
PALM BEACH,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a variety of industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain the highest customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation.
Articulate, energetic and results-oriented, with exemplary passion for developing relationships, cultivating partnerships and business growth.
Overview
24
24
years of professional experience
Work History
Direct Care Professional
Western Home Care
Gold Coast, QLD
11.2023 - Current
- Analysed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Educated clients and family members on relevant topics to support independent living.
Small Business Owner
Finesse Brow Artistry
Brisbane, QLD
08.2019 - 02.2023
- Devised processes to boost long-term business success and increase profit levels.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Educated service personnel on company policy and procedure.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Clinic Manager
Australian Skin Clinics
Brisbane, QLD
07.2017 - 01.2020
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced maintenance of clean and organised work environment in compliance with safety and sanitation regulations.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
Statement of Attainment - Provide Cardiopulmonary Resuscitation
CPR Certified
11.2023
Yellow Card -
Workers Screening Clearance
QLD11.2023
Serious Incident Response Scheme Training
QLD06.2023
Code of Conduct For Aged Care Training
QLD06.2023
Certificate III Individual Support - Disability Support Work
Aurora Training Institute
Robina01.2023
Certificate - Provide First Aid
FIRST AID
QLD03.2022
COVID-19
NDIS Safeguard Training
QLD04.2020
Working With Children Card
Qld Government
QLD11.2017
Skills
- Client Needs Assessment
- Risk Assessments
- Case Management
- Relationship Building
- Incident Reports
- Personal Growth Support
- State regulations knowledge
- First aid and safety
- Employee hiring and retention
- Meeting planning
- Staff collaboration
Timeline
Direct Care Professional
Western Home Care
11.2023 - Current
Small Business Owner
Finesse Brow Artistry
08.2019 - 02.2023
Clinic Manager
Australian Skin Clinics
07.2017 - 01.2020
Statement of Attainment - Provide Cardiopulmonary Resuscitation
CPR Certified
Yellow Card -
Workers Screening Clearance
Serious Incident Response Scheme Training
Code of Conduct For Aged Care Training
Certificate III Individual Support - Disability Support Work
Aurora Training Institute
Certificate - Provide First Aid
FIRST AID
COVID-19
NDIS Safeguard Training
Working With Children Card
Qld Government
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