Amanda Moura
Brunswick Heads,NSW
Summary
I hold great customer service skills and team efficiency as well as strong communication and organisation skills gathered throughout my previous work experiences. My goal is to always be present with clients and customers, always providing the best work I can, aiming to meet the workplace’s expectations in every shift. I am also very driven to learn new skills such as your workplace systems and to further expand my professional abilities.
Overview
5
5
years of professional experience
Work History
Cleaner
Byron Bay Luxury Cleaning Co.
Brunswick Heads, NSW
06.2023 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
Barista/ Retail Assistant
The Paddock
Mullumbimby
12.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista / Retailer
Fundies Organics
Byron Bay, NSW
06.2023 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista/ Bartender - Supervisor
NuNu Restaurant
Cairns, QLD
02.2022 - 02.2023
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages
Barista / Vegan Chef
Fundies
Byron Bay, NSW
02.2020 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Waitress
Yaman
Byron Bay, NSW
11.2019 - 02.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bartender
O De Casa
São Paulo, Brazil
01.2019 - 11.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Certificate IV - Comercial Cookery
Envirotech
Byron Bay, NSW05.2022
Skills
- Communication and Interpersonal Skills
- Adaptable and Flexible
- New Employee Training
- Productivity and Time Management
- Strong Work Ethic
- Green cleaning practices
- Quality Assurance
- Efficient Cleaning Techniques
- Customer Service
- Housekeeping
Timeline
Barista/ Retail Assistant
The Paddock
12.2023 - 06.2024
Cleaner
Byron Bay Luxury Cleaning Co.
06.2023 - Current
Barista / Retailer
Fundies Organics
06.2023 - 02.2024
Barista/ Bartender - Supervisor
NuNu Restaurant
02.2022 - 02.2023
Barista / Vegan Chef
Fundies
02.2020 - 02.2022
Waitress
Yaman
11.2019 - 02.2020
Bartender
O De Casa
01.2019 - 11.2019
Certificate IV - Comercial Cookery
Envirotech