Amanda Muller
PENRITH,NSW
Summary
Dynamic team leader with a proven track record at Myer, enhancing productivity through effective goal setting and team motivation. Skilled in problem-solving and safety processes, I foster collaboration and inclusivity, resulting in improved customer satisfaction and a high-performing team culture. Committed to excellence and continuous improvement in all endeavors.
Overview
14
14
years of professional experience
Work History
Team Leader
Myer
05.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Team Member
Myer
03.2011 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Education
No Degree - Workforce Readiness
TAFE NSW
NSW01-2010
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- Work planning
- Overseeing daily activities
- Goal setting
- Safety
- Safety processes and procedures
- Influencing skills
- Key performance indicators
- Sales expertise
Timeline
Team Leader
Myer
05.2024 - Current
Team Member
Myer
03.2011 - 05.2024
No Degree - Workforce Readiness
TAFE NSW
Similar Profiles
LAVIE BUILAVIE BUI
Online Fulfilment & Retail Associate at MyerOnline Fulfilment & Retail Associate at Myer
Romina TedescoRomina Tedesco
Women's Clothing at MyerWomen's Clothing at Myer
Lekha DoshLekha Dosh
Scrum Master I at MyerScrum Master I at Myer
Shane AdamShane Adam
Logistic Team Member at MyerLogistic Team Member at Myer
Craig MurphyCraig Murphy
Traffic Controller/Labourer at Vari GroupTraffic Controller/Labourer at Vari Group