Amanda Munday

• Providing exceptional customer service to all patients.
• Triaging incoming referrals
• Welcoming and checking in patients, importing personal and medical information into VIP software. Including allergies, medications, past procedures as well as Medicare, Pension and Private Health Insurance details accurately.
• Answering inquiries in a professional and time effective manner via phone, email or in person.
• Tracking items numbers, billing, taking payment from patients.
• Preparing consultation rooms to ensure all equipment is well stocked.
• Communicating with consultant Doctor, as well as Locum, Fellow and Registrar Doctors to ensure their needs are met.
• Scheduling patients with external providers. Pathology, Imaging and/or other Specialist both within our area or further afield.
• Scheduling and booking patients as per Ministry of Health Clinical Category guidelines at Tamworth Rural Referral Hospital (TRRH). Working within the 30, 90, 365 day wait list category to ensure patients do no breach. Ensuring patients are well informed of all requirements prior to their procedure, including pre/post operative appointments, referrals needed and ceasing medication if required.
• Informing TRRH admissions staff of patients assigned to specific date, ordering equipment required from both TRRH Equipment Manager and external providers.
• Booking patients for surgery at Moree District Hospital. Liaising with both admission and theatre staff to ensure patient are well informed and all equipment is ordered to Doctor preference.

• Providing all customers with an extremely high level of customer service within both the Gift Shop & Cafe
• Assisting the manager with overseeing a staff of 8+ employees, over two areas within the business, Gift Shop & Cafe. This includes communicating the managers goals and objectives for a specific time period with staff and ensuring those objectives are met
• Rostering
• Connecting with staff to ensure they are satisfied with their roles and duties and helping to rectify this if needed
• Conflict resolution
• Ability to multi task and reassess my priorities as new tasks arise
• Interacting with Company Reps, assessing stock on hand and ordering

accordingly

• Designing souvenirs for year round sale, as well as merchandise for the Tamworth Country Music Festival
• Using MYOB accounting program for

Payroll

Invoicing

Accounts received and payable Data entry

• Communicating with recording artists and their representatives to encourage good working relationships for all parties -
• Ticket Sales OBO Tamworth Regional Council
• Proficient time management skills

• Providing an extremely high level of customer service
• Liaising with suppliers to order stock
• Attending to customers with all levels of enquiries in a polite and professional manner
• Communicating with owner, understanding tasks and delegating accordingly
• Rostering staff
• Daily banking
• Keeping accurate records of customer orders and payment
• Scanning and balancing magazine and newspaper returns

• Responsible for the care of two small children
• Driving the children to and from school
• Preparing family meals
• Assisting with homework and after school activities
• Cleaning, tidying, ironing and other general household duties

• General counter and phone enquiries
• Distributing incoming and outgoing mail
• Filing
• Assisting with general office duties

• Customer service
• Waiting tables with a high level of professionalism
• Communicating well with customers and ensuring their wishes were relayed to chef/s
• Setting up and packing down function room - Food and beverage service at large functions
• Tray service
• Barista

• Customer service
• Rostering staff
• Banking
• Payroll
• Demonstrating conflict resolution with customers and staff
• Shift supervisor
• Phoning customers, enquiring about overdue titles and monies owed