Summary
Overview
Work History
Education
Skills
Certification
Mobile Phone
Address
Personal Information
References
Timeline
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Amanda Neilson

Bakers Creek

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Reece Plumbing
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Full time employment

Lyndons
06.2023 - 01.2024
  • Handling of petty cash tin, Data entry of testing reports, Answering phones, General office duties
  • Contributed to increased revenue by consistently meeting or exceeding sales targets related to ball system installations.
  • Collaborated with team members to complete large-scale installation projects on time and within budget.
  • Analyzed production trends and suggested corrective or alternative actions to better meet objectives.

Full Time Employment

Spendless Shoes
01.2023 - 06.2023
  • Handling of tills and money, Restocking Shelves, cleaning duties, Closing the shop.
  • Demonstrated exceptional problem-solving skills when faced with unexpected obstacles.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Dundula State Primary School

Mackay State High School

Skills

  • Team Development
  • Budget Administration
  • Facility Management
  • Quality Assurance Testing
  • Calm Under Pressure
  • Work Prioritization
  • Payment Processing
  • Sales closing
  • Reliable and punctual
  • Excellent people skills
  • Multi-tasking strength
  • Teamwork and collaboration
  • Customer service
  • Listening skills

Certification

  • Drivers Licence, Class C. (Manual)
  • Obtained RSA Certificate

Mobile Phone

0435927922

Address

85 MainStreet, Bakers Creek, Q, 4740

Personal Information

Date of Birth: 15/07/87

References

  • Caitlin Brand - Assistant Manager: Spendless Shoes (0413 876 261)
  • Stephanie Jordan - Owner: Villa Del Mar Hair (0479 066 044)
  • Kim Sander - 2IC Reece Plumbing Mackay (0437 981 111)

Timeline

Sales Associate

Reece Plumbing
09.2024 - Current

Full time employment

Lyndons
06.2023 - 01.2024

Full Time Employment

Spendless Shoes
01.2023 - 06.2023

Mackay State High School

Dundula State Primary School

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Amanda Neilson