Amanda Nielsen
Terrey Hills,NSW
Summary
Dynamic Office Manager with a proven track record at JN Plumbing Pty Ltd, excelling in customer service and office administration. Mastered organizational skills, leading to streamlined operations and enhanced team productivity. Expert in document management and administrative support, significantly improving operational efficiency. Demonstrated ability to foster client relations and drive results through effective communication and meticulous financial oversight.
Overview
25
25
years of professional experience
Work History
Office Manager
JN Plumbing Pty Ltd
01.2013 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Established team priorities, maintained schedules and monitored performance.
Insurance Broker
Logan’s Livestock Insurance
07.2006 - 11.2012
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
Corporate Training Manager
SureSlim Australia Pty Ltd
01.2000 - 07.2006
- Managed budgets effectively while still maintaining high-quality education standards in all corporate train
- Mentored junior team members in the development and
- Optimized learning outcomes by integrating cutting-edge technologies into traditional classroom environments.
- Aligned corporate training initiatives with overall business goals to ensure a cohesive approach to workforce development.
- Streamlined onboarding processes for new hires, reducing time spent in orientation and increasing productivity from day one.
- Collaborated with department managers to assess ongoing training needs and create tailored solutions for improvement.
- Developed instructional materials, including videos, presentations, and manuals, ensuring clarity and consistency across all training content.
- Evaluated existing training programs for effectiveness, making data-driven recommendations for improvements where necessary.
- Tracked employee progress throughout their educational journey, providing timely feedback and support as needed.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Researched and obtained relevant course materials to achieve training objectives.
- Conducted training courses and prepared videos for long-term use.
- Directed field training to enhance participants' skills.
Education
Bachelor of Science - Psychology
University of Sydney
12.2000
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Administrative Support
- Document Management
Timeline
Office Manager
JN Plumbing Pty Ltd
01.2013 - Current
Insurance Broker
Logan’s Livestock Insurance
07.2006 - 11.2012
Corporate Training Manager
SureSlim Australia Pty Ltd
01.2000 - 07.2006
Bachelor of Science - Psychology
University of Sydney
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