Dynamic individual with hands-on experience in Event and Office Administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
Work History
Events and Office Administration
James Cook University, Economic Geology Research
04.2023 - Current
Travel arranger for staff and students across the Geology Department.
Coordinated large-scale events and conferences, ensuring smooth execution and positive experiences for attendees for both EGRU and the Resource Technology & Critical Minerals Trailblazer program. Both in Townsville and throughout the state.
Assist PhD, Honours and Masters students with a range of procedures within the College.
Communicate build relationships with board members from both EGRU and Resource Technology & Critical Minerals Trailblazer program.
Travel and event management for international students.
Self-motivated, with a strong sense of personal responsibility.
Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
Worked effectively in fast-paced environments.
Established strong relationships with vendors and suppliers, negotiating favorable contracts to secure cost-effective services for the company.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Skilled at working independently and collaboratively in a team environment.
Oversaw budget management for multiple departments, monitoring expenses closely to prevent overspending and identify areas for potential savings.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Learned and adapted quickly to new technology and software applications.
Senior Administrator & Assistant Retirement Living Manager
St James Retirement Village
01.2019 - Current
Kept office operations running smoothly by providing effective leadership and administrative skills.
Coordinated large-scale events and conferences, ensuring smooth execution and positive experiences for attendees.
Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
Implemented advanced data management systems that improved data accuracy and accessibility while reducing manual workloads.
Assisted in the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications.
Improved internal communication by developing an employee newsletter that shared company updates, success stories, and upcoming events.
Managed inventory and procurement processes, ensuring that necessary supplies were always available while minimizing costs.
Established strong relationships with vendors and suppliers, negotiating favorable contracts to secure cost-effective services for the company.
Conducted regular performance evaluations for staff members, providing constructive feedback and setting clear expectations for future development.
Delegated tasks, monitored compliance and implemented performance improvement plans.
Maintained up-to-date records of all personnel files, ensuring compliance with legal requirements and easy access to information when needed.
Oversaw budget management for multiple departments, monitoring expenses closely to prevent overspending and identify areas for potential savings.
Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
Developed comprehensive training programs for new employees, ensuring a smooth onboarding process and rapid integration into the team.
Spearheaded the implementation of new software tools and technology solutions, increasing overall productivity and improving workflow efficiency.
Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
Maintained database systems to track and analyze operational data.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Helped meet changing demands by recommending improvements to business systems or procedures.
Collected, arranged, and input information into database system.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Refurbishment Coordinator/Administration
Belswan Lifestyle Estate
01.2012 - 12.2018
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Organized and detail-oriented with a strong work ethic.
Kept office operations running smoothly by providing effective leadership and administrative skills.
Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
Established strong relationships with vendors and suppliers, negotiating favorable contracts to secure cost-effective services for the company.
Coordinated large-scale events and conferences, ensuring smooth execution and positive experiences for attendees.
Maintained database systems to track and analyze operational data.
Gathered, organized and input information into digital database.
Created and managed project plans, timelines and budgets.
Senior Dispatch Administrator
Stainless Pipe & Fittings Australia
01.2008 - 12.2012
Played a key role in reducing driver turnover rates through consistent support and fostering positive working relationships within the team.
Liaised between drivers, customers, and internal departments to facilitate effective communication throughout the transportation process.
Reduced response times by effectively allocating resources during peak hours or emergencies.
Collaborated with drivers and other team members to resolve issues and ensure smooth operations.
Expedited delivery times by optimizing routes and addressing potential delays proactively.
Enhanced customer satisfaction with timely and accurate dispatch information updates.
Implemented quality control measures to continuously improve the accuracy and reliability of dispatch services.
Coordinated closely with warehouse personnel to guarantee seamless hand-off of cargo for transport.
Actively participated in cross-departmental meetings to discuss ways of improving interdepartmental collaboration.
Streamlined dispatch processes by implementing efficient scheduling and communication systems.
Assisted in training new dispatchers, sharing best practices for success in the role.
Served as a reliable point-of-contact for external stakeholders such as suppliers, vendors, and clients during critical moments.
Managed high call volumes, prioritizing tasks to maintain optimal efficiency in the dispatch center.
Developed comprehensive knowledge of service areas and routes, enabling swift decision-making when faced with unexpected challenges or changes in circumstances.
Reported to management operational activities and maintained current records.
Education
Bachelor of Arts - Secondary Education
Edith Cowan University
Perth
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Flexible and adaptable
Excellent communication
Critical thinking
Organization and time management
Decision-making
Timeline
Events and Office Administration
James Cook University, Economic Geology Research
04.2023 - Current
Senior Administrator & Assistant Retirement Living Manager