Amanda Osman
Roxburgh Park,VIC
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
17
17
years of professional experience
Work History
Administration Assistant
Starlight Home Care
Somerton, VIC
06.2020 - 11.2023
- Created and distributed documents, such as agendas and meeting minutes.
- Organized and maintained files, including electronic records.
- Managed daily calendars for multiple staff members.
- Answered incoming calls in a professional manner.
- Provided administrative support to management team.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Inventoried and ordered supplies for office.
Self Employed
King of Rugs
Preston, VIC
02.2016 - 05.2020
- Greeted customers, identified their needs and provided product information.
- Assisted customers in selecting appropriate carpets for their homes based on individual budgets and preferences.
- Developed price quotes for clients and negotiated prices to secure sales.
- Maintained up-to-date knowledge of carpet trends, styles and colors.
- Organized promotional displays and events to promote new products.
- Performed administrative tasks such as preparing invoices, ordering supplies and maintaining inventory records.
- Demonstrated excellent customer service skills while interacting with customers both in person and over the phone.
- Monitored stock levels and placed orders when necessary to replenish inventories.
- Established strong relationships with suppliers to obtain best quality materials at competitive prices.
Sales Assistant
Rugs Plus
, VIC
07.2013 - 10.2015
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Maintained cleanliness of the sales floor area at all times.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
Self Employed
Queen of Rugs
, VIC
04.2007 - 05.2012
- Provided customers with detailed information on carpet products, styles and colors.
- Demonstrated carpets in showroom to customers and answered questions about the product.
- Developed customer relationships through follow-up calls, emails and visits.
- Analyzed customer needs and recommended appropriate carpet solutions.
- Monitored stock levels and placed orders when necessary to replenish inventories.
- Stayed up to date on latest styles, trends and available flooring brands.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Diploma in Criminal Justice -
Kangan Tafe
Broadmeadows, VIC11-2005
VCE -
King Khaled Islamic College
Coburg, VIC12-2004
Skills
- Active Listening
- Self Motivation
- Strong Communication and Interpersonal Skills
- Decision-Making
- Honest and Dependable
- Problem-Solving Abilities
- Adaptability and Flexibility
- Organizational Skills
- Professionalism
- Attention to Detail
References
References available upon request.
Timeline
Administration Assistant
Starlight Home Care
06.2020 - 11.2023
Self Employed
King of Rugs
02.2016 - 05.2020
Sales Assistant
Rugs Plus
07.2013 - 10.2015
Self Employed
Queen of Rugs
04.2007 - 05.2012
Diploma in Criminal Justice -
Kangan Tafe
VCE -
King Khaled Islamic College
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