Amanda O'Toole
Summary
Proactive and goal-oriented professional with excellent time management and HR administrative skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
32
32
years of professional experience
Work History
HR Officer
Airbus Australia Pacific Limited
02.2011 - 12.2023
- Managed employee life cycle, variations to employment arrangements, remuneration reviews, flexible working arrangements.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- HRBP Support, first POC on behalf of HRBPs, Payroll POC for employee life cycle matters, support people tempo activities (demos/workshops).
- Coordinated employee placements and administrative details creating employee profiles in Chris21 processing.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment, conducting first day inductions.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Reporting on employee significant dates, client groups, action end date report events.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collaborated with managers to identify and address employee relations issues.
Administrative Coordinator
AIRBUS AUSTRALIA PACIFIC LIMITED
01.2009 - 01.2011
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Implemented new scheduling system for conference rooms, eliminating double bookings and maximizing space utilization.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Coordinated travel arrangements for executives, resulting in cost savings and itinerary efficiencies.
- Coordinated large-scale events, ensuring smooth execution and positive attendee feedback.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Data Entry Clerk
Australian Aerospace Limited
05.2008 - 01.2009
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Organized, sorted, and checked input data against original documents.
- Management of aircraft repairs technical database
- Compile aircraft work packages
- Assist Technical Officer with technical data
Sales/Administrative Assistant
The Good Guys
03.2004 - 04.2008
- Receiving of stock - processing invoices
- Raising purchase orders, ordering stock and spare parts
- Processing customer finance and point of sale
- Dealing directly with Sales Representatives to achieve targets.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Store Manager
Homeart
02.2003 - 02.2004
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Personal Assistant
Mooney and Kennedy Solicitors
08.1991 - 02.1994
- Accomplished project deadlines by assisting with task completion whenever required.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Assisted in the preparation of presentations and reports.
- Managing of Petty Cash and Wages accounts
- Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
Certificate IV - Human Resources
TAFE
Strathfield NSW07.2012
Certificate III - Frontline Management
Leadership Management Australia
Sydney NSW10.2010
Certificate II - Retail Operations
Pan Pacific Training
Sydney, NSW08.2003
Certificate of Proficiency - Office Skills Clerical
Australian Traineeship System
Sydney NSW07.1992
Skills
- HR policies and procedures
- Onboarding and training
- HR analytics
- Exit Interviews
- HRIS Systems
- Document Management
- Onboarding and Orientation
- Employee Retention
- Talent Recruitment
Hobbies
Horse Riding
Reading
Camping
Timeline
HR Officer
Airbus Australia Pacific Limited
02.2011 - 12.2023
Administrative Coordinator
AIRBUS AUSTRALIA PACIFIC LIMITED
01.2009 - 01.2011
Data Entry Clerk
Australian Aerospace Limited
05.2008 - 01.2009
Sales/Administrative Assistant
The Good Guys
03.2004 - 04.2008
Store Manager
Homeart
02.2003 - 02.2004
Personal Assistant
Mooney and Kennedy Solicitors
08.1991 - 02.1994
Certificate IV - Human Resources
TAFE
Certificate III - Frontline Management
Leadership Management Australia
Certificate II - Retail Operations
Pan Pacific Training
Certificate of Proficiency - Office Skills Clerical
Australian Traineeship System
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