Amanda Paleka
Brisbane,Australia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Store Manager
Taste My Bean
09.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Reduced scheduling conflicts by proactively identifying and addressing potential issues.
- Collaborated with department managers for efficient staff allocation and optimal shift coverage.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
Barista Shift Supervisor
Zouki Cafe
08.2017 - 04.2020
- Monitored company inventory to keep stock levels and databases updated.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Administrative Assistant
Marie Stopes International
01.2015 - 10.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Coached new employees on administrative procedures, company policies and performance standards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed and filed financial documentation for accounting purposes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Transcribed phone messages and relayed to appropriate personnel.
- Ordered and distributed office supplies while adhering to a fixed office budget
- Directed guests and routed deliveries and courier services
- Performed accounts receivable duties including invoicing, researching chargebacks, and reconciliations
- Coded inpatient charts at a rate of over 25 per day
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Barista
McDonald's
03.2013 - 05.2015
- Complied with standards for merchandising, stocking and storing product.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils and seating areas daily.
Education
High School Diploma -
Sunnybank High School
Brisbane, QLD2013
Skills
- Professional telephone demeanour
- Administrative support
- Excellent organisational skills and time management
- Technical Support
- Customer Service Management
- Shift Scheduling
- Staff Management
- Order Management
- Documentation And Reporting
- Bank and Safe Deposits
Referees
Alicia Orr
Operations Manager
Mobile: 0426812366
Email: aliciatmb2022@gmail.com
Ashley Park
Store Manager
Mobile: 0449020129
Timeline
Store Manager
Taste My Bean
09.2022 - Current
Barista Shift Supervisor
Zouki Cafe
08.2017 - 04.2020
Administrative Assistant
Marie Stopes International
01.2015 - 10.2016
Barista
McDonald's
03.2013 - 05.2015
High School Diploma -
Sunnybank High School
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