Amanda Panuccio
South Bunbury
Overview
17
17
years of professional experience
Work History
Regional Coordinator SWR
Water Corporation
05.2023 - Current
- Manage the Regional Manager emails to ensure requests and responses are actioned in a timely manner. Proactively manage the inbox during periods of leave and ensure appropriate action is taken or suitable delegation is assigned.
- Proactively manage the Regional Manager diary and engagements and resolve any conflicts in accordance with short and long term business priorities, KPIs and deadlines.
- Coordinate internal and external stakeholder engagement and provide administrative support such as agenda preparation, minutes and action lists.
- Manage customer and stakeholder engagements for the Regional Manager and other members of the lead team to ensure KPIs are met as outlined in the KCSM framework.
- Monitor requests for Ministerial, Priority Ones, Briefing Notes, CEO speaking points, Board Reports and Parliamentary Questions to ensure accurate and timely responses are provided.
- Provide administrative support during operational incidents as part of the Incident Management Team including management of WebEOC.
- Chair and lead an administration support forum across the region to build and maintain effective relationships and ensure there are consistent processes and information sharing.
- Actively engage in site visits throughout the region to build a broader understanding of business assets and operational activities.
Administration Officer
South Bunbury Marketplace
02.2022 - 05.2023
- Setting prices of products in accordance with competitor pricing and the market position of the store
- Continually reviewing and adjusting product prices to maximise Gross Profit Margins and target KPIs
- Increased Gross Profit by 10% in five months
- Producing various financial reports to track sales trends, sales values, profit margins, and cost of goods
- Using data from financial reports to make recommendations to management
- Identifying and implementing strategies to achieve and maintain Gross Profit Margin KPIs set for each department and the store as a whole
Owner / Manager
The Potted Warehouse
04.2016 - 12.2021
- Managed day-to-day business operations.
- Provided exceptional customer service as point of difference from larger competitors
- Liaised with customers to identify, qualify and meet their needs and budgets
- Problem solving and complaint resolution
- Forged strong relationships with suppliers in Australia, China and Vietnam
- Maintained database of potential customers
- Developed and executed successful marketing strategy
- Managed social media accounts and websites
- Adapted business model and marketing strategy during COVID lockdowns
- Sourced stock from local and international suppliers
- Managed inventory and cash flow
- Reconciled Square and Vend POS systems and Xero Accounting Software
- Accounts payable and accounts receivable, prepared monthly BAS, payroll, financial reporting
- MS Word, MS Excel
- Employed, trained and managed staff
Owner, Administration
South West Auto Wholesale
01.2008 - 01.2016
- Reconciling using MYOB Accounting software
- Accounts payable and accounts receivable
- Licensing of vehicles using online portals
- MS Word, MS Excel
Education
Bachelor of Commerce -
University of Western Australia
Perth, WA01-2008
WACE Certificate, TER 93.95 -
Bunbury Cathedral Grammar School
01-2001
Skills
- Excellent initiative and resourcefulness
- Working independently and in
dynamic team environments - Excellent time management and
organisation
- Problem solving
- Fast learner
Timeline
Regional Coordinator SWR
Water Corporation
05.2023 - Current
Administration Officer
South Bunbury Marketplace
02.2022 - 05.2023
Owner / Manager
The Potted Warehouse
04.2016 - 12.2021
Owner, Administration
South West Auto Wholesale
01.2008 - 01.2016
Bachelor of Commerce -
University of Western Australia
WACE Certificate, TER 93.95 -
Bunbury Cathedral Grammar School
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