Amanda Pegg
Horsley
Summary
Highly organised, friendly, hardworking team member with a proactive attitude and the ability to learn quickly and work with minimal supervision. Strong work ethic and communication skills. Eager to contribute to a dynamic team.
Great customer service, multitasking, and time management abilities.
Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Personal Assistant/Office Administrator
Tonno Group
Albion Park Rail
01.2024 - Current
- Greeted visitors warmly upon arrival at the office premises.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Completed basic administrative work and managed household accounts.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Store Supervisor
Christmas World
Albion Park Rail
10.2023 - 01.2024
- Counted and balanced registers.
- Delegated work to staff, setting priorities and goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Used Point of Sale register system to complete transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Answered customer queries and complaints and provided prompt solutions.
Senior Hairdresser
Angels Hair Salon
Kiama
01.2022 - 10.2023
- Educated clients on proper at-home hair care routines to maintain their style between appointments.
- Evaluated client's hair and physical features to determine style and cut plans.
- Organized appointments, managed client records and maintained salon inventory.
- Kept up-to-date with industry trends through continuing education classes or attending trade shows.
- All aspects of hairdressing
Senior Hairdresser
SHACX
Figtree
03.2019 - 12.2021
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Maintained a clean work environment by sanitizing tools and equipment after each use.
- Responded to customer inquiries by phone, email, and in person.
- All aspects of hairdressing
Senior Hairdresser
Infinite Hair
Koonawarra
01.2018 - 01.2019
- All aspects of hairdressing
Senior Hairdresser
Salon #1
Koonawarra
02.2016 - 12.2017
- All aspects of hairdressing
Senior Hairdresser
Price Attack
Dapto
01.2013 - 09.2015
- All aspects of hairdressing
- Customer service
- Merchandising
Senior Hairdresser
Price Attack
Dapto
12.2008 - 04.2010
- All aspects of hairdressing
Store Manager
Ally
Shellharbour
06.2007 - 12.2008
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored employee performance and identified performance gaps for corrective action.
- Worked effectively in team environments to make the workplace more productive.
Store Manager
X-ICE DESIGN
Warrawong
10.2005 - 06.2007
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and policies
- Prepared staff work schedules and assigned team members to specific duties.
- Updated POS system with new products and promotional offers.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
2nd Assistant Store Manager
X-ICE DESIGN
Warrawong
01.2005 - 10.2005
- Ensured that store is adequately stocked with supplies at all times.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Assisted Store Manager in developing and implementing store policies, procedures, and strategies to ensure profitability.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Senior Hairdresser
Must 4 cuts & colour
Warrawong
01.2003 - 12.2004
- All aspects of hairdressing
Apprentice Hairdresser /Business Owner
Wild Designs
Berkeley
11.1996 - 06.2002
- Draped and shampooed clients to prepare for haircutting and styling by stylist.
- Provided friendly customer service throughout the entire appointment process.
- Cleaned tools such as scissors, combs and brushes after each client's visit.
- Operated cash registers to receive payments from patrons.
- Provided consultation services to customers regarding their hairstyle needs and expectations.
- Kept salon tidy and clean by sweeping away cut hair, washing dirty linens and emptying trash.
- Book keeping
Education
Year 10 Certificate -
Keira High School
North Wollongong 01-1996
Skills
- Leadership skills
- Decision making
- Office administration
- Customer service
- Communication skills
- Attention to detail
- Effective time management
- Task prioritization
- Filing and recordkeeping
- Client satisfaction
- Problem-solving abilities
- Multitasking and organization
- Fast learning
- Ability to work under pressure
- Professionalism
- Ability to work in a Team
- Reliability
- Appointment scheduling
- Cash handling
- Multitasking Abilities
- Cash register operation
- Social skills
- Professional demeanor
- Active listening
- Hair Product Knowledge
- Cleanliness standards
- Assignment delegation
- Shift checklists
- Flexible schedule
- Staff supervision
- Excellent communication skills
- Friendly and positive
- Store merchandising
- Adaptability and flexibility
- Retail operations
- Reporting
- Creative
Languages
English
First Language
Certification
- Certificate 3 Hairdressing
- Certificate 2 Retail operations
- Certificate 3 Retail Supervision
- Drivers Licence
- White Card
- Working with children check
References
References available upon request.
Hobbies
- DIY around home
- Gardening
- Horse riding
Timeline
Personal Assistant/Office Administrator
Tonno Group
01.2024 - Current
Store Supervisor
Christmas World
10.2023 - 01.2024
Senior Hairdresser
Angels Hair Salon
01.2022 - 10.2023
Senior Hairdresser
SHACX
03.2019 - 12.2021
Senior Hairdresser
Infinite Hair
01.2018 - 01.2019
Senior Hairdresser
Salon #1
02.2016 - 12.2017
Senior Hairdresser
Price Attack
01.2013 - 09.2015
Senior Hairdresser
Price Attack
12.2008 - 04.2010
Store Manager
Ally
06.2007 - 12.2008
Store Manager
X-ICE DESIGN
10.2005 - 06.2007
2nd Assistant Store Manager
X-ICE DESIGN
01.2005 - 10.2005
Senior Hairdresser
Must 4 cuts & colour
01.2003 - 12.2004
Apprentice Hairdresser /Business Owner
Wild Designs
11.1996 - 06.2002
Year 10 Certificate -
Keira High School