Amanda Peters
Perth,WA
Summary
Dynamic team leader with a proven track record at Perth Foodbank, excelling in customer service and staff training. Adept at problem-solving and enhancing operational efficiency, I successfully boosted client satisfaction ratings through effective communication and relationship building. Committed to maintaining high standards of safety and service quality in fast-paced environments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Team Leader
P Mobile Foodbankwa
Perth, WA
11.2025 - Current
- Provided exceptional customer service, ensuring client satisfaction through personalized beauty consultations.
- Executed a variety of beauty treatments, including facials, manicures, and hair styling with precision.
- Maintained cleanliness and organization of workstations to promote a safe environment for clients and staff.
- Assisted in product inventory management, ensuring optimal stock levels for salon operations.
- Educated clients on skincare routines and product usage to enhance overall results and loyalty.
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Acting Branch Manager
Perth Foodbank
Perth, WA
05.2025 - 11.2025
- Oversaw daily operations, ensuring efficient food distribution to community partners.
- Developed and implemented training programs for new volunteers, enhancing skill sets and efficiency.
- Managed staff scheduling and performance, fostering team collaboration and engagement.
- Analyzed inventory levels and optimized stock management processes to reduce waste.
- Coordinated outreach initiatives to increase community awareness and support for food assistance programs.
- Monitored compliance with health regulations, ensuring safe handling of food products.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Consulted customers to boost product sales and services.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Storeperson
Foodbank Wa
Perth, WA
05.2023 - 06.2025
- Operated forklifts and pallet jacks to efficiently move products within warehouse space.
- Conducted inventory checks, ensuring accurate stock levels and timely replenishment processes.
- Assisted in receiving shipments, verifying product quality, and organizing items for storage.
- Maintained clean and organized work areas to promote safety and compliance with health standards.
- Trained new staff on warehouse procedures and safety protocols to ensure effective onboarding.
- Responded promptly to operational challenges, adapting strategies to ensure uninterrupted service delivery.
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Assisted in training new employees, sharing knowledge of store procedures and best practices.
- Ensured a clean, safe, and welcoming store environment for customers and staff alike.
- Prepared merchandise for display, ensuring proper labeling, pricing, and organization on shelves.
- Enhanced customer satisfaction through personalized assistance and product recommendations.
- Increased overall productivity by cross-training in other departments as needed.
- Resolved customer complaints professionally, providing solutions that met both their needs and company policies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Hairdresser
Self-employeed
Perth
01.1993 - 01.2017
- Delivered customized haircuts and styling services tailored to client preferences.
- Utilized a range of cutting techniques to achieve desired hairstyles and maintain client satisfaction.
- Implemented sanitation protocols to ensure health and safety standards in the salon environment.
- Maintained inventory of hair products and tools, ensuring availability for all services provided.
- Developed strong client relationships through effective communication and personalized consultations.
- Enhanced service offerings by staying updated on current trends and industry best practices.
- Trained new team members on salon procedures, customer service standards, and product knowledge.
- Managed appointment scheduling to optimize workflow and minimize client wait times.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
Bartender
The Harvey Hotel
Harvey, WA
01.2004 - 06.2005
- Crafted and served cocktails, ensuring quality and consistency in every beverage.
- Managed bar inventory, tracking supplies to minimize waste and maintain stock levels.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Trained new staff on bartending techniques and bar operations for seamless service delivery.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Beautician
Get Smart
Denmark, WA
02.1999 - 2004
- Provided exceptional customer service, ensuring client satisfaction through personalized beauty consultations.
- Executed a variety of beauty treatments, including facials, manicures, and hair styling with precision.
- Maintained cleanliness and organization of workstations to promote a safe environment for clients and staff.
- Assisted in product inventory management, ensuring optimal stock levels for salon operations.
- Educated clients on skincare routines and product usage to enhance overall results and loyalty.
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Bar and Bistro Server
Denmark Hotel
Denmark, WA
03.1999 - 06.2000
- Assisted with daily operations, ensuring smooth dining experiences for guests.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Education
Hairdressing
North Metropolitan TAFE
Perth, WA01.1996
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Team supervision
People management
Staff training
Work Planning and Prioritization
Documentation and reporting
Overseeing daily activities
Conflict resolution
Leading team meetings
Safety
Relationship building
Safety processes and procedures
Staff education and training
Team building
Cash handling
Client service
Issue resolution
Complaint resolution
Shift scheduling
Giving constructive feedback
Client communication
Task delegation
Leadership
Multitasking
Customer service
Multitasking Abilities
Organizational skills
Active listening
Decision-making
Excellent communication
Problem resolution
Positive attitude
Teamwork
Reliability
Team collaboration
Team leadership
Adaptability and flexibility
Professional and courteous
Scheduling and coordinating
Certification
First Aid Certificate
Snake handling certificate
Folk lift licence
Working with children clearence
RSA Certificate
Barista certificate
Cert 1 Food handling
Fire warden certificate
Timeline
Team Leader
P Mobile Foodbankwa
11.2025 - Current
Acting Branch Manager
Perth Foodbank
05.2025 - 11.2025
Storeperson
Foodbank Wa
05.2023 - 06.2025
Bartender
The Harvey Hotel
01.2004 - 06.2005
Bar and Bistro Server
Denmark Hotel
03.1999 - 06.2000
Beautician
Get Smart
02.1999 - 2004
Hairdresser
Self-employeed
01.1993 - 01.2017
Hairdressing
North Metropolitan TAFE