- Volunteering
- Camping
- Passionate about balancing physical health with mental and emotional wellness
- Offering time and support to shelters for the homeless, women, and animals
- Youth Development Programs
- I enjoy helping others and giving back to the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
Amanda Pike
Tweed Heads
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role. Skilled in innovative thinking, I drive results and foster positive environments. Strongly foster safety and Community Engagement. Full Police Check and Full Licence
Overview
11
11
years of professional experience
Work History
Store Manager
Salvos Stores
07.2021 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Achieve KPI,Budgets and Goal Targets
- Community Engagement Programs
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
Safety Manager
Distinction Truck Bodies
01.2019 - 06.2020
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Developed and implemented safety programs.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
- Established emergency response plans, ensuring preparedness in the event of a crisis or disaster.
- Monitored legislative updates relating to workplace health and safety, ensuring ongoing compliance with regulations.
- Managed relationships with regulatory agencies while maintaining open lines of communication for inspections and compliance reviews.
- Assessed new equipment acquisitions for potential hazards before integration into the workplace environment.
- Coordinated facility inspections with external auditors to ensure adherence to industry best practices and regulatory requirements.
- Created ans updated SWMS
- Developed and enforced strict safety protocols, significantly lowering number of workplace accidents.
Registered Nurse
Ramsey Health
03.2014 - 01.2019
- Palliative Care Nurse Unit manager
- Grief Counselling
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Provided emotional support to patients and families, fostering a sense of trust and open communication.
- Improved patient comfort by providing compassionate palliative care and symptom management.
- Promoted self-care among caregivers by offering resources and support that encouraged physical, mental, and emotional wellbeing.
- Implemented bereavement support initiatives for families after the loss of a loved one, promoting healing during difficult times.
- Advocated for patient autonomy in decision-making regarding treatment options and end-of-life care planning.
Education
Certificate - First Aid And CPR-Emergency Life Support
State Wide First Aid
Tweed Heads, NSW02-2024
Certificate IV - WHS
TAFE NSW
NSW01-2021
Certificate III - Individual Support
Cert 3 in Individual Support
Queensland01-2014
Bachelor of Nursing - Nursing
Macquarie University
Sydney, NSW12-2007
High School Diploma -
Cheltenham Girls High School
Sydney, NSW01-2002
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer service management
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Friendly and positive
- Policies and procedures
- Documentation and reporting
- Highly motivated
- Detail-oriented
- Innovative thinking
Accomplishments
Created and implemented "High School Inclusion Program" a program where local High school students identified through different demographics are mentored in store to learn valuable skills and be engaged in their community.
Interests
National Police Check
Yearly National Police Check as per requirement for working with vulnerable people
Timeline
Store Manager
Salvos Stores
07.2021 - 12.2024
Safety Manager
Distinction Truck Bodies
01.2019 - 06.2020
Registered Nurse
Ramsey Health
03.2014 - 01.2019
Certificate - First Aid And CPR-Emergency Life Support
State Wide First Aid
Certificate IV - WHS
TAFE NSW
Certificate III - Individual Support
Cert 3 in Individual Support
Bachelor of Nursing - Nursing
Macquarie University
High School Diploma -
Cheltenham Girls High School
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