Amanda Polzin
Toowoomba,QLD
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
22
22
years of professional experience
Work History
Manager
Highlander motor-inn
Toowoomba, 4350
01.2018 - Current
- Managed daily hotel operations to drive guest satisfaction and deliver service excellence.
- Oversaw daily operations to enhance efficiency and uphold quality standards.
- Enforced customer service standards and resolved issues to ensure high-quality service delivery.
- Scheduled staff shifts to ensure adequate coverage during peak hours and events.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Head Housekeeper
Highlander Motor-inn
Toowoomba, Queensland
01.2004 - 01.2018
- Established hands-on management style that improved workflow and enhanced room turnover.
- Implemented cleaning schedules that optimized workflow and upheld service quality.
- Inspected and monitored housekeeping standards to uphold service excellence.
- Supervised daily housekeeping operations for guest rooms and common areas.
- Organized inventories of linen, cleaning products and other items used by the Housekeeping Department.
Skills
- Operations management
- Staff scheduling
- Customer relations
- Quality assurance
- Conflict resolution
- Team leadership
- Work prioritization
- Customer service
- Inventory management
Timeline
Manager
Highlander motor-inn
01.2018 - Current
Head Housekeeper
Highlander Motor-inn
01.2004 - 01.2018