Amanda Povey
Baldivis,WA
Summary
Reliable and quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
7
7
years of professional experience
Work History
BARISTA, Little Red Café Karratha
10.2020 - 01.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Greeted guests with pleasant smile and superior customer service
- Protected customers by regularly cleaning and sanitising work areas and equipment
- Restocked counter and customer areas to maintain adequate items levels for expected needs
- Received and accurately processed customer payments
- Maintained highest standards of conduct and service to support company reputation
- Educated customers on beverage menu items and provided samples of daily brews
- Gave details on coffee blends and preparation descriptions to customers
- Monitored cafe for seating availability, safety and wellbeing of guests
- Weighed, ground and packed coffee per customer orders
- Checked temperatures of freezers, refrigerators and heating equipment.
CAFE WORKER
Karratha, WA
06.2020 - 11.2020
- Rang up orders on cash register to process cash, credit card and personal check payments
- Rotated stock items and ingredients to maintain freshness
- Operated industrial dishwasher to wash glassware and utensils
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads
- Protected staff and customers from infection by cleaning and sanitising surfaces and equipment
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers
- Responded to customer concerns efficiently, accurately and with detailed information.
UTILITY WORKER
Charratta lodge
Karratha, WA
01.2020 - 11.2020
- Maintained clean, organised and fully stocked work areas for maximum efficiency
- Followed daily maintenance lists to keep work areas productive and operational
- Followed safety regulations by wearing appropriate clothing, erecting barricades and signage and using proper equipment and tools
- Organised tools, equipment and supplies necessary to complete assignments
- Gathered and removed trash, debris and liquid waste
- Mixed and used cleaning solutions in appropriate ratios
- Cleaned rooms
- Changed bedding
- Stocked fridges
- Assisted in cafe
- Covid temp checking
ADMINISTRATION ASSISTANT
Sodexo
, WA
09.2019 - 12.2019
- Processed reports and invoices
- Data entry
UTILITY WORKER, Sodexo
Karratha, WA
12.2018 - 12.2019
- Maintained clean, organised and fully stocked work areas for maximum efficiency
- Followed daily maintenance lists to keep work areas productive and operational
- Followed safety regulations by wearing appropriate clothing, erecting barricades and signage and using proper equipment and tools
- Organised tools, equipment and supplies necessary to complete assignments
- Gathered and removed trash, debris and liquid waste
- Mixed and used cleaning solutions in appropriate ratios.
ONLINE SHOPPER, Coles
Maddington, Mandurah, WA
03.2009 - 03.2010
- Satisfied customers with quick, accurate service under tight deadlines
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified
- Picked / packed groceries ready for delivery
CLEANER, Mandurah caravan and RV centre
Mandurah, WA
10.2007 - 02.2008
Kitchens , RECEPTIONIST /UTILITY WORKER
Quest apartments
Mandurah, WA
12.2006 - 08.2007
- Maintained clean, organised and fully stocked work areas for maximum efficiency
- Followed daily maintenance lists to keep work areas productive and operational
- Followed safety regulations by wearing appropriate clothing, erecting barricades and signage and using proper equipment and tools
- Organised tools, equipment and supplies necessary to complete assignments
- Greeted customers
- Answered phone calls
- Booked reservations
RECEPTIONIST/ADMINISTRATION ASSISTANT
Stratco
Canning vale, WA
07.2005 - 12.2006
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Directed visitors to appropriate offices
- Managed phone calls from clients during executives' absences and delivered informative answers to questions
- Processed incoming mail and packages and placed envelopes in bins for employees
- Scanning documents
CASUAL RETAIL ASSISTANT
Pure natural
Cannington, WA
03.2005 - 09.2005
- Offered friendly greetings and assistance to incoming customers
- Established good customer relations and excellent service to build and retain loyal customers
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Managed cash register
- Made fresh juices / food prep
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Counted cash, made change and stored coupons to keep organised and balanced cash register.
Education
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Southern River College
2005
Skills
- Cleaning and Sanitizing
- Time Management and Prioritization
- Daily Food Preparation
- Stocking and Replenishment
- Verbal and Written Communication
- Cash Drawer Operations
- Customer Service
- Kitchen Safety Standards
- Food Packaging and Labeling
- Cash Handling
- Safe Food Handling
- Multitasking and Organization
- Managing Orders and Deliveries
- Ingredient and Food Preparation
- Food and Beverage Service
- Attention to Detail
Additional Information
- MSIC , Driver license
Timeline
BARISTA, Little Red Café Karratha
10.2020 - 01.2021
CAFE WORKER
06.2020 - 11.2020
UTILITY WORKER
Charratta lodge
01.2020 - 11.2020
ADMINISTRATION ASSISTANT
Sodexo
09.2019 - 12.2019
UTILITY WORKER, Sodexo
12.2018 - 12.2019
ONLINE SHOPPER, Coles
03.2009 - 03.2010
CLEANER, Mandurah caravan and RV centre
10.2007 - 02.2008
Kitchens , RECEPTIONIST /UTILITY WORKER
Quest apartments
12.2006 - 08.2007
RECEPTIONIST/ADMINISTRATION ASSISTANT
Stratco
07.2005 - 12.2006
CASUAL RETAIL ASSISTANT
Pure natural
03.2005 - 09.2005
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Southern River College
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