Amanda Povey
Port Lincoln,S.A.
Summary
To utilise and extend my skills and experience in the health industry, as part of an organisation which offers significant challenges. To a prospective employer I offer: Well developed leadership and communication skills. A high commitment to productive working relationships. A sound understanding of continuous improvement. Punctual, organised, high attention to detail. Proven team work skills and ability to work independently. Positive, mature and self-motivated attitude. Practical experience. Computer skills.
Overview
29
29
years of professional experience
Work History
Enrolled Nurse
S.A. Government
10.2018 - Current
- Administered medications via oral and IV, and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Aged care employee
Matthew Flinders Home Inc
08.2017 - 10.2018
- Responsible for assisting elderly residents in performing daily tasks in a safe, caring and timely manner
- Responsibilities include washing, dressing and maintaining patient's hygiene, documentation and understanding care plans, liaising with other healthcare professionals, family members and carers, making beds and housekeeping duties, and basic hygiene techniques.
Optical Assistant
Eyre Eye Centre
07.2013 - 07.2014
- Responsible for ensuring a high level of customer service by assisting patients with Optical requirements
- Responsibilities include taking inbound and outbound calls, selling a variety of products such as frames and lenses, cash and banking, use of technical equipment, and accurate data entry of customer's details.
Business Sales representative
Optus
12.2005 - 03.2008
- Responsible for taking inbound and outbound calls selling a variety of products such as mobile, landline and internet
- Top sales representative for 2 years
- Responsibilities include taking inbound and outbound calls, selling a variety of products such as mobile, landline and internet, active marketing, accurate data entry of customer's details, and submitting reports to management.
Customer Relationship Management representative
05.2004 - 12.2005
- Responsible for cold calling customers to discuss billing issues, assist with rate plan changes, and achieve overall customer satisfaction
- Top customer service representative for 2 years.
Business customer service representative
05.2002 - 05.2004
- Responsible for handling Business customer enquiries
- Additional responsibilities include call monitoring, complete service specialist, Customer Service Index specialist, stat recorder, acting team leader, and coaching and floor walking of other teams.
Full time customer service representative- Cross-trained
11.2001 - 05.2002
- Responsible for all areas of mobile customer service, both prepaid and billed
- Also responsible for the team in an acting team leader role
- Exceeded in call statistics and call quality.
Customer Service Representative
Cable & Wireless Optus – Temp staff
06.2000 - 11.2001
- Responsible for the activations and enquiries of Optus Express Pre Paid services
- Other duties include set tasks, interacting with co-workers while maintaining good customer service skills.
Vineyard hand
Bear’s Vineyard
06.2000 - 06.2001
Manager
Montezuma’s Mesa Restaurant
11.1995 - 06.2000
- Employed as manager for a team of 12 staff; responsible for maintaining high levels of food preparation, presentation and service
- Other duties included staff supervision, training, counseling, and safety of staff
- Also included bar, cashier operations, rostering, and closing procedures.
Staff Manager
Fabs Café Italiana (left due to closure)
09.1995 - 11.1995
- Responsible for the safety, supervision, training, and counseling of 6 staff members
- Other duties included food preparation and presentation, counter assistance, and cashier operations.
Education
Diploma in Enrolled Nursing - undefined
Tafe South Australia Whyalla
Certificate III in Aged Care - undefined
Tafe South Australia – Whyalla
undefined
Adelaide School of Tourism and Hospitality
Skills
- Medication Administration
- Care plan implementation
- Direct Patient Care
- Wound Management
Accomplishments
- Awards for highest sales – Overseas trips – 2 years running
- Letters of commendation
- Outperforming all set budgets
Additional Information
South Australia Drivers License., Australian passport., National Police clearance certificate., Aged Care Sector Employment screening., Vulnerable Person Related Employment screening., Disability Services Employment screening., Child Related Employment Screening., First Aid Certificate.
References
Available on Request
Timeline
Enrolled Nurse
S.A. Government
10.2018 - Current
Aged care employee
Matthew Flinders Home Inc
08.2017 - 10.2018
Optical Assistant
Eyre Eye Centre
07.2013 - 07.2014
Business Sales representative
Optus
12.2005 - 03.2008
Customer Relationship Management representative
05.2004 - 12.2005
Business customer service representative
05.2002 - 05.2004
Full time customer service representative- Cross-trained
11.2001 - 05.2002
Customer Service Representative
Cable & Wireless Optus – Temp staff
06.2000 - 11.2001
Vineyard hand
Bear’s Vineyard
06.2000 - 06.2001
Manager
Montezuma’s Mesa Restaurant
11.1995 - 06.2000
Staff Manager
Fabs Café Italiana (left due to closure)
09.1995 - 11.1995
Diploma in Enrolled Nursing - undefined
Tafe South Australia Whyalla
Certificate III in Aged Care - undefined
Tafe South Australia – Whyalla
undefined
Adelaide School of Tourism and Hospitality
Similar Profiles
Veronica Ocaña RodriguezVeronica Ocaña Rodriguez
Color Analyst at SAE-A INTERNATIONAL, S.A./CENTEXSA, S.A./S&G, S.A.Color Analyst at SAE-A INTERNATIONAL, S.A./CENTEXSA, S.A./S&G, S.A.
Anabella GermainAnabella Germain
Supervisor of Administration at Autonet S.A./ Detroit 1925 S.A./ Elysees S.A.Supervisor of Administration at Autonet S.A./ Detroit 1925 S.A./ Elysees S.A.
María Florencia GalarzaMaría Florencia Galarza
Senior Trade Analyst at Remotti S.A./ Leones de Bleek S.A./ Lácteos La Cristina S.A.Senior Trade Analyst at Remotti S.A./ Leones de Bleek S.A./ Lácteos La Cristina S.A.
Jeffrey WardleJeffrey Wardle
Team Manager at Suttons Cleaning ServicesTeam Manager at Suttons Cleaning Services
Jeffrey WardleJeffrey Wardle
Team Manager at Suttons Cleaning ServicesTeam Manager at Suttons Cleaning Services