Organised and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organisational skills eager to take on a new challenge.
Overview
13
13
years of professional experience
Work History
Advanced Early Childhood Educator (full-time)
International Grammar School
01.2022 - Current
Facilitate the language component (German) of the early learning program and provide meaningful and engaging learning experiences for the children.
Act as responsible person in charge of the day-to-day operations of the service.
Provide proactive supervision of the children in care.
Implement School policies and procedures, including acting as a mandatory reporter for the purposes of child protection.
Maintain clean, hygienic and safe classroom and outdoor space for children.
Maintain records and observations of the children assigned for the purposes of observation and contribute to the child’s portfolio.
Work collaboratively with the other members of the early learning staff to reflect on and enhance the early learning program.
Participate in regular professional learning and development.
Maintain high professional standards in compliance with school and legislative requirements.
Advanced Early Childhood Educator (full-time)
Kambala
06.2021 - 11.2021
Front Desk Receptionist (casual)
Balmain Massage and Wellness
11.2020 - Current
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organised and clean reception area to create professional and welcoming environment for clients and employees.
Resolved clients' issues quickly and notified supervisor immediately when problems escalated.
Collected fees and payments.
Completed data entry and filing to keep records updated for easy retrieval.
Maintained confidentiality of sensitive data to protect customer and business information.
Trained new team members on company procedures, customer service and issue resolution.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Confirmed appointments, communicated with clients, and updated client records.
Early Childhood Educator (full-time)
Froebel Early Learning Centre And Preschool
02.2018 - 06.2021
Acted as Access EAP (Employee Assistance Programs) ambassador to the team, sharing updates and strategies on self-care as well as mental health and wellbeing.
Took a lead role in planning and implementing the German curriculum for children.
Documented children’s development; scaffolding and extending children’s learning based on current early education research and theory.
Mentored new educators and early childhood education students during work placements.
Liaised with colleagues both from within the team and within the organisation.
Actively contributed to team discussions which informs the centre’s quality improvement plan.
Regularly appointed as the Responsible Person in the absence of the nominated Supervisor.
Maintained and fostered positive and constructive interactions with staff, families and children.
Sales Associate (casual)
Thirsty Wine
05.2017 - 02.2020
Actively resolved customer’s queries in a timely manner.
Assisted with driving customer retention and provided sales through service and marketing promotions.
Communicated customer grievances to managers, meanwhile taking all necessary steps to resolve grievances.
Provided an exceptional level of service to all customers both internal and external.
Worked effectively in fast-paced environments.
Early Childhood Educator (casual)
Early Childhood Educator Kiddie Academy
06.2017 - 06.2018
German and Slovenian Marketing Specialist
ITS
07.2015 - 06.2016
Planned, developed and coordinated German and Slovenian focused marketing campaigns and promotions.
Analysed statistical results including but not limited to German And Slovenian customer financials (profit/loss), demographic data, VIP customer behaviour and patterns.
KPI’s, marketing campaign results and other key business metrics.
Produced reports of German and Slovenian focused marketing campaign results, proposals for process/campaign improvements, competitor analysis and market research.
Identified new German and Slovenian clients, emerging countries/markets and other potential revenue generation areas.
Maintained customer’s details using CRM.
Promoted from previous role as a German Customer Service Representative to a German and Slovenian Marketing Specialist.
Responsible for overseeing the growth of existing German and Slovenian accounts acquiring new clients.
Successfully managed the development of sales strategies.
Identified gaps in the German and Slovenian marketplace and assessed marketing opportunities.
Marketing and Administrative Assistant (casual)
Ralfs X Ralfs Expo Service Project Solutions
10.2010 - 03.2015
Assisted with the production of marketing materials and literature.
Assumed responsibility for project leadership at numerous international trade fairs and events across Germany and Europe.
Independent production of offers, confirmations and invoices.
Developed and coordinated complex personnel/resource plans
Successfully implemented demanding marketing/promotional literature often in foreign languages which assisted with increasing revenue.
Reorganised and optimised working process for large work crews.
Lead and implemented internal meetings, improving communication flow.
Organised, processed and post-processed cooperation between exhibition booth construction companies, exhibition companies, catering companies and other on-site partners.
Education
Diploma of Early Childhood Education And Care - Care
Sydney School of Business AndTechnology
Burwood, NSW
04.2019
Certificate IV in New Small Business -
Australian Academy of Commerce
Ultimo, NSW
04.2017
Skills
WWC (Working With Children Check)
Current First Aid and CPR
Xplor
CammsRisk
RSA (Responsible Service of Alcohol)
Photoshop, MS Office
CRM (Customer Relationship Management)
Mindbody
Hobbies
cooking, nutrition, pilates, yoga
Languages
English
Full Professional
German
Native or Bilingual
Slovenian
Native or Bilingual
Spanish
Limited Working
Timeline
Advanced Early Childhood Educator (full-time)
International Grammar School
01.2022 - Current
Advanced Early Childhood Educator (full-time)
Kambala
06.2021 - 11.2021
Front Desk Receptionist (casual)
Balmain Massage and Wellness
11.2020 - Current
Early Childhood Educator (full-time)
Froebel Early Learning Centre And Preschool
02.2018 - 06.2021
Early Childhood Educator (casual)
Early Childhood Educator Kiddie Academy
06.2017 - 06.2018
Sales Associate (casual)
Thirsty Wine
05.2017 - 02.2020
German and Slovenian Marketing Specialist
ITS
07.2015 - 06.2016
Marketing and Administrative Assistant (casual)
Ralfs X Ralfs Expo Service Project Solutions
10.2010 - 03.2015
Diploma of Early Childhood Education And Care - Care
Sydney School of Business AndTechnology
Certificate IV in New Small Business -
Australian Academy of Commerce
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