Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Ramsay

Amanda Ramsay

Mayfield Newcastle,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in anyposition. Ready to help team achieve company goals.

Overview

28
28
years of professional experience

Work History

Contractor

Australia Post
06.2022 - 04.2024
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.

Junior Branch Manager

Southern Cross Protection
12.2010 - 11.2013
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.

Field Operations Manager

Knightland Security
03.2007 - 12.2010
  • Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
  • Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
  • Established strong relationships with vendors and suppliers, negotiating favorable contracts to reduce operational expenses.
  • Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements regularly.
  • Performed daily inspections, charted readings, documented equipment downtime, and oversaw maintenance for equipment.
  • Met with senior management to determine needs and develop roadmaps.

Customer Service Cashier

Woolworths
09.1997 - 07.2001
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Customer Service Cashier

Wishbone Chicken And Ribs
04.1996 - 04.1997
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Kelso High School
Kelso, NSW

Skills

  • Worksite safety
  • Safety knowledge
  • Safety Compliance
  • Residential construction
  • Safety understanding
  • Subcontractor Relations
  • Operations Oversight
  • Site Safety Management
  • Staff Management
  • Customer Support
  • Logistics Coordination

Timeline

Contractor

Australia Post
06.2022 - 04.2024

Junior Branch Manager

Southern Cross Protection
12.2010 - 11.2013

Field Operations Manager

Knightland Security
03.2007 - 12.2010

Customer Service Cashier

Woolworths
09.1997 - 07.2001

Customer Service Cashier

Wishbone Chicken And Ribs
04.1996 - 04.1997

Kelso High School

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Amanda Ramsay