Overview
Work History
Education
Skills
Timeline
Generic

Amanda Riley

Blaxland,NSW

Overview

17
17
years of professional experience

Work History

Medical Receptionist

All Hours Medical Centre
02.2021 - 02.2024
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Maintained current and accurate medical records for patients.
  • Registered and verified patient records before triage with most up-to-date information
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Processed medical insurance claims and payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Assisted with medical coding and billing tasks.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Completed patient referrals to other medical specialists.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Helped patients complete necessary medical forms and documentation.
  • Prepared and processed patient referrals and transfer requests.

Counter Hand/ Delivery Driver

Reece Civil
11.2017 - 06.2022
  • Processed refunds and exchanges in accordance with company policy.
  • Operated POS terminals and cash drawer balancing.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
  • Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Utilized strong product knowledge to assist customers with questions and recommendations, boosting overall satisfaction levels.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Assisted in implementing promotional events, drawing attention to featured products that resulted in increased sales .
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
  • Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed credit card and debit payments via Type systems, providing accurate charges and credits.
  • Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Participated in regular team meetings to discuss strategies for improving sales performance and customer experiences.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.

Data Entry Clerk

Hudsons Building System
01.2013 - 02.2014
  • Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Managed and organized documents for data entry tasks.
  • Assisted with developing data entry processes.
  • Conducted audits of existing data entry processes.
  • Coded and processed applications into required electronic formats.
  • Created and maintained data entry logs to track data entry activities.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Developed and implemented data entry operations.
  • Analyzed current data records to provide detailed reports.
  • Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Reduced turnaround time for projects by consistently meeting or exceeding
  • Collated and organized data entry documents into filing systems for easy access.
  • Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Checked for accuracy by verifying data and records.
  • Developed data entry policies and procedures in compliance with company standards.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
  • Facilitated smoother communication among departments by organizing shared digital files and creating easy-to-navigate folder structure.
  • Created spreadsheets for more efficient recordkeeping.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

Waitstaff Manager

Annangrove Bar & Dining
05.2007 - 10.2013
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Implemented performance evaluation system for waitstaff, fostering continuous improvement and professional growth.
  • Spearheaded special events planning, driving increased revenue through private parties and corporate functions.
  • Oversaw food preparation and monitored safety protocols.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Led team of servers to consistently meet customer service and sales targets.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Motivated staff to perform at peak efficiency and quality.
  • Streamlined the reservation process to accommodate more guests during peak hours.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Enforced compliance with uniform and personal presentation standards.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Coordinated schedules and timelines for events.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Monitored and controlled event expenditures to meet budgets.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events..
  • Produced concept plans for high-profile corporate meetings and events.
  • Communicated with catering, lighting and sound companies to obtain price and
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Brainstormed and implemented creative event concepts and themes.
  • Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.

Education

Hsc - Retail Management

Year 12
Quakers Hill, NSW
10.2001

Skills

  • Appointment management
  • Claim Forms
  • Preparing Treatment Rooms
  • Inventory Oversight
  • Outpatient Care
  • Account Management
  • Records Management
  • Patient interviewing
  • Customer Service
  • Administrative Support
  • Clinical Support
  • Documentation and Recordkeeping
  • Epic Systems
  • EHR Software
  • Clerical Support
  • Bookkeeping
  • Relationship Building
  • Medical Report Preparation
  • Regulatory Documentation
  • Patient Registration
  • Data Entry Software
  • Patient Health Information Access
  • Office Administration
  • Reminder calls
  • Referral Verification
  • Patient Scheduling
  • Medical Billing
  • Medical Records Verification
  • Medical Records Maintenance
  • Inventory Management
  • Patient Referral
  • Insurance Authorizations
  • Medical office administration
  • Medical Terminology
  • Office Management
  • Medical billing and coding
  • Letter preparation
  • Documentation Review
  • Documentation
  • Paperwork coordination
  • Database Administration
  • Technical Library Maintenance
  • Organization and Time Management
  • Microsoft Office
  • Maintaining Financial Records
  • Scheduling Tests and Procedures
  • Flexible Schedule
  • Insurance Claims
  • Workflow Optimization
  • Data Entry
  • Medical Records Management
  • Equipment Troubleshooting and Maintenance
  • Front Desk Operations
  • Patient Billing
  • Payment Collection
  • Heartsaver First Aid
  • Invoice Preparation
  • Electronic Recordkeeping
  • Records Maintenance
  • Medical Transcription
  • Patient Eligibility Requirements
  • Problem-Solving
  • Payment Plan Options
  • Data Management
  • Patient Data Abstracts
  • Taking Client Histories
  • Medical Charting
  • Mail Management
  • Payment Scheduling and Collection
  • Invoice Processing
  • Medical Coding
  • Cash Handling
  • Office Coordination
  • Patient Relations
  • Pharmacy Correspondence
  • Telephone Etiquette
  • Patient Database Maintenance
  • Business Development
  • Business Analysis and Reporting
  • Staff Training
  • Process Improvement
  • Expense Tracking
  • Strategic Planning
  • Cost Control
  • Emergency Response
  • Fiscal Management
  • Revenue Forecasting
  • Budget Management
  • Schedule Management
  • Performance Tracking and Evaluation
  • Project Planning
  • Idea Development and Brainstorming
  • Task Delegation
  • Customer Relationship Management (CRM)
  • Schedule oversight
  • Sales Techniques
  • Performance Evaluations
  • Key Performance Indicators
  • Computer Skills
  • Cross-Functional Teamwork

Timeline

Medical Receptionist

All Hours Medical Centre
02.2021 - 02.2024

Counter Hand/ Delivery Driver

Reece Civil
11.2017 - 06.2022

Data Entry Clerk

Hudsons Building System
01.2013 - 02.2014

Waitstaff Manager

Annangrove Bar & Dining
05.2007 - 10.2013

Hsc - Retail Management

Year 12

Similar Profiles

CREATE PROFILE
Amanda Riley