Summary
Overview
Work History
Skills
reference
Timeline
Generic

Amanda Roberts

Casino,NSW

Summary

Self-motivated, dependable Case Worker experienced in advocating outreach and engagement services. Demonstrated clinical skills in assessing and obtaining community resources to customize care plans. Commitment and understanding of equal opportunities with diverse and multicultural environments.

Overview

18
18
years of professional experience

Work History

SHS WDFV Case Manager

Momentum Collective
Casino, NSW
10.2022 - Current
  • Provided crisis intervention and referred to counseling services for victims of domestic violence.
  • Advocated on behalf of clients to secure necessary services and support.
  • Consulted with staff on resolution of complex service issues.
  • Developed and maintained relationships with community resources and service providers.
  • Monitored client progress through regular follow-up contacts.
  • Developed individualized case plans with short- and long-term goals.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Maintained accurate case notes and documentation according to agency policy and procedures.

Case Worker

Brighter Futures
Casino, NSW
06.2015 - 03.2020
  • Developed comprehensive client-driven case plan with short and long-term goals.
  • Constructed case notes and comprehensive reports, including data entry into Brighter Futures database
  • Conducted detailed assessments of safety, risk and strengths and needs using the Structural Decision Making tool (SDM)
  • Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for clients.
  • Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
  • Conducted assessments to obtain information for participant-centered plan of care.
  • Arranged and facilitated Play Groups within rural Aboriginal communities. Assist with the Youth service provided to the same community and take the youths on outings.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Liaised between clients and community agencies to arrange assistance in housing, education and child care for clients.
  • Conduct regular home visits to clients residence, complete safety and Risk assessments.

Volunteer / Aboriginal Support Worker

Casino Neighbourhood Centre
Casino, NSW
11.2014 - 06.2015
  • Facilitated weekly group meetings, listened, offered compassion and supported members.
  • Assist in completing request forms for NDIS, Housing forms and any additional assistance that a member would need assistance with
  • Supported clients' social, physical and emotional.
  • Transport members to and from support groups.

Cleaner

Jason Pearce cleaning service
Newcastle, NSW
07.2007 - 06.2011
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Performed dusting, leather and wood surface polishing and wall washing.
  • Domestic and household cleaning.

Skills

  • Community outreach, including rural home visits and connecting with rural Indigenous communities
  • Client-centered approach
  • Violence prevention
  • Collaboration skills
  • Relationship development
  • Team building
  • Communications
  • Planning and coordination
  • Trauma-Informed Training
  • CIMS record management

reference

Jade Bennett

Manager- Kyogle Family Support Service

0450 755 245

Timeline

SHS WDFV Case Manager

Momentum Collective
10.2022 - Current

Case Worker

Brighter Futures
06.2015 - 03.2020

Volunteer / Aboriginal Support Worker

Casino Neighbourhood Centre
11.2014 - 06.2015

Cleaner

Jason Pearce cleaning service
07.2007 - 06.2011

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Amanda Roberts