AMANDA ROOK
Wyong,NSW
Summary
Dedicated professional with extensive experience in housekeeping, cleaning services, and kitchen operations. Proven ability in time management and adherence to health and safety protocols, consistently meeting the highest quality standards. Recognized for effective collaboration with teams to enhance operational efficiency while delivering exceptional results in maintaining pristine environments. Committed to fostering a clean, safe, and welcoming atmosphere that exceeds expectations.
Overview
10
10
years of professional experience
Work History
Utility Service Worker
Hays Recruitment
Sydney, NSW
10.2025 - Current
- Managed operation and maintenance of utility equipment to guarantee reliable service delivery.
- Coordinated with team members to enhance efficiency in handling service requests and repairs.
- Implemented safety protocols, reducing incident reports and enhancing workplace safety.
- Performed skilled manual labor to maintain utility infrastructure and ensure uninterrupted service delivery.
- Contributed to a positive working environment through effective communication with coworkers, supervisors, and customers alike.
Cleaner
Self Employed
01.2022 - 10.2025
- Achieved high standards of cleanliness in bathrooms, kitchens, laundry rooms, living rooms, and bedrooms. Enhanced resident satisfaction through meticulous cleaning practices. Contributed to a welcoming atmosphere by maintaining pristine living spaces.
- Secured necessary supplies before shift commencement to ensure seamless workflow.
- Ensured appropriate trash disposal to maintain cleanliness and safety standards.
- Assessed and reported equipment and product needs to ensure operational readiness.
- Identified and recommended effective cleaning products to address specific material needs.
Utility Service attendant
Sodexo
Perth, WA
04.2025 - 08.2025
- Assisted in kitchen operations by restocking supplies and preparing dining areas for service. Supported team members in maintaining cleanliness and organization in dining room. Helped set up cribs for guests in a timely manner.
- Ensured optimal hygiene and cleanliness standards in kitchen, food preparation, and dining areas.
- Organized and managed receipt, sorting, and storage of ingredients and supplies on delivery day.
- Coordinated efforts with chefs and kitchen personnel to maintain seamless operational processes.
- Managed meal and snack service operations, ensuring timely delivery and adherence to quality standards.
Senior Custodian
Silver Star Mountain Resort
12.2023 - 07.2024
- Facilitated on-the-job training for new staff on standard operating procedures.
- Directed and coordinated daily cleaning activities to ensure a hygienic environment.
- Conducted regular inspections of areas to ensure cleanliness and functionality.
- Operated automatic cleaning equipment to maintain cleanliness in facilities. Utilized industrial cleaning methods to support team efficiency.
- Adhered to established safety procedures to mitigate risks associated with chemical handling and machinery use.
- Optimized daily schedule by prioritizing tasks assigned by supervisors.
Housekeeper/dishwasher
Westmark Inn Dawson city
Dawson City
01.2023 - 09.2023
- Executed thorough cleaning protocols to uphold 3-star hotel standards and enhance guest satisfaction.
- Performed comprehensive housekeeping duties, ensuring cleanliness of guest rooms, common areas, and bathrooms.
- Maintained cleanliness of work areas, equipment, utensils, dishes, and silverware to uphold sanitary standards.
- Executed hands-on tasks with industrial washing machines, ensuring proper loading, unloading, and storage of clean dishware.
- Coordinated efforts with housekeeping team members to foster a culture of efficiency and collaboration.
Housekeeper
Lilianfels Resort and Spa
08.2022 - 01.2023
- Collaborated with team of housekeepers at 5-star resort and spa, reporting directly to house manager.
- Implemented high-quality cleaning procedures to uphold 5-star hotel standards and policies.
- Organized and assembled required supplies prior to shift initiation to facilitate efficient operations.
- Organized linens and clothing for efficient washer loading.
- Maintained cleanliness and organization of guest rooms to enhance guest satisfaction and comfort.
- Restocked toiletries, towels, and bedding to enhance guest comfort during stays.
Receptionist/ Housekeeper
Blue Mountains YHA
Blue Mountains
02.2022 - 08.2022
- Managed thorough cleaning operations for guest rooms, communal spaces, and restrooms, contributing to a welcoming environment.
- Executed linen washing, sorting, and folding operations with precision.
- Reported maintenance issues to facilitate timely resolutions. Assisted in managing housekeeping supply lists for efficient inventory control. Restocked carts and supply closets to ensure availability of necessary items.
- Welcomed incoming guests and facilitated connections with appropriate personnel.
- Demonstrated exceptional interpersonal skills by treating visitors with warmth and approachability.
- Anticipated guest needs and delivered exceptional customer service to enhance overall satisfaction.
Production Support Worker
Access Industries for the Disabled
01.2016 - 02.2022
- Executed manual labor tasks in accordance with detailed supervisor instructions.
- Analyzed technical drawings and schematics prior to assembly to facilitate correct construction processes.
- Conducted thorough inspections of pallet components to identify defects and uphold quality standards.
- Executed construction of wooden pallets using various power tools to ensure quality and efficiency.
- Facilitated training sessions for new employees on efficient techniques for constructing high-quality pallets.
Cleaner
Leonie's Cleaning Service
01.2020 - 01.2022
- Executed thorough cleaning of office spaces to ensure compliance with client expectations.
- Utilized specialized cleaning chemicals to effectively sanitize high-traffic areas.
- Assisted in maintaining a clean office environment by removing trash. Supported team productivity by cleaning desktops. Aided in technology upkeep by dusting equipment.
- Ensured entryways and public spaces remained clean and visually appealing to enhance visitor experience.
- Executed thorough cleaning and sanitization of restrooms, ensuring availability of essential supplies.
- Monitored stock levels of cleaning supplies to ensure availability and operational efficiency.
Housekeeper/ Cleaner
YHA
Newcastle
01.2021 - 07.2021
- Adhered to established safety protocols while mixing chemicals and operating equipment.
- Executed routine cleaning tasks to ensure assigned areas remained spotless and presentable.
- Organized linens and clothing for efficient washer loading.
- Adhered to cleaning schedules while maintaining high standards of cleanliness and order.
- Facilitated cleanliness and hygiene by replacing soiled sheets and towels with fresh linens.
- Addressed guest requests promptly, ensuring a positive and welcoming atmosphere.
Education
Food Handler Certificate - Hospitality
FoodSafe
Perth, WA01-2025
Certificate II in Construction Pathways - Construction
Novaskill
04-2016
WHS Construction White card -
TAFE
Newcastle02.2016
Statement of Attainment Use Hygienic Work Practices For Food Safely - Hospitality
Hunter Youth & Training Services
01.2016
Certificate II Hospitality - Hospitality
The Salvation Army Booth College
06-2013
Skills
- Cleaning procedures
- Food production management
- Effective time management
- Inventory management
- Construction support
- Occupational health compliance
- Project scheduling
- Cross-functional teamwork
- Housekeeping
- Problem-solving abilities
Timeline
Utility Service Worker
Hays Recruitment
10.2025 - Current
Utility Service attendant
Sodexo
04.2025 - 08.2025
Senior Custodian
Silver Star Mountain Resort
12.2023 - 07.2024
Housekeeper/dishwasher
Westmark Inn Dawson city
01.2023 - 09.2023
Housekeeper
Lilianfels Resort and Spa
08.2022 - 01.2023
Receptionist/ Housekeeper
Blue Mountains YHA
02.2022 - 08.2022
Cleaner
Self Employed
01.2022 - 10.2025
Housekeeper/ Cleaner
YHA
01.2021 - 07.2021
Cleaner
Leonie's Cleaning Service
01.2020 - 01.2022
Production Support Worker
Access Industries for the Disabled
01.2016 - 02.2022
Food Handler Certificate - Hospitality
FoodSafe
Certificate II in Construction Pathways - Construction
Novaskill
WHS Construction White card -
TAFE
Statement of Attainment Use Hygienic Work Practices For Food Safely - Hospitality
Hunter Youth & Training Services
Certificate II Hospitality - Hospitality
The Salvation Army Booth College