AMANDA RUGGI
St Kilda,VIC
Summary
Hardworking, energetic manager and top-rated sales associate with more than 20 years of experience in the retail industry and customer service expertise, leading dynamic sales teams in fast-paced markets.
Compassionate disability support worker with strong communication skills, delivering exceptional client care. Known for building relationships and providing emotional support, ensuring a positive and impactful experience for individuals with diverse needs.
Overview
23
23
years of professional experience
Work History
Disability Support worker
Hyreup
ST KILDA, VIC
10.2022 - Current
- Organized recreational and educational activities for clients according to individual needs.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to appointments, social events, and other activities as needed.
- Provided assistance in the home environment including meal preparation and light housekeeping.
Client Advisor
Louis Vuitton
Melbourne, VIC
12.2019 - Current
- Greeting clients welcoming them into store proving the highest standards of client services
- Advised clients on product features and benefits best suited for their individual needs.
- Participated in team meetings to discuss strategies for improving customer experience.
- Worked closely with senior management team members regarding client relations initiatives.
- Developed relationships with clients through regular communication and follow-up.
- Supporting the team on operational level in all daily aspects, receiving and sending stock, inventory management, back of house maintainance.
Store Manager
Industrie
Fitzroy, Australia
11.2016 - 11.2019
- All day to day duties of opening and closing
- Responsible for all store operational tasks, banking, Petty Cash
- Assisting Merchandising changes on a daily basis
- Analysing Sales Reports
- Stock control, Receiving Deliveries, System inputting
- Transferring In and out, Recalling stock
- Monitoring KPI's
- Budgeting - developing strategies to achieve targets
- Providing high standards of Customer Services
- Implementing ideas to Boost Sales regarding flash promos/sales
Store Assistant Manager
Calibre
Melbourne Central, Australia
09.2016 - 11.2016
- Opening and closing store procedures
- Responsible for all store operational tasks, banking, Petty Cash
- Stock control, Receiving Deliveries, System inputting
- Interstore Transfer in and out
- Monitoring KPI's
- Building Team Spirit and a positive environment
- Analyzing and Reporting Market trends
- Budgeting - developing strategies to achieve targets
- Driving Sales, monitoring Staff Performances
- Submitting Rosters and Timesheets to payroll
- Providing high standards of customer services
- Merchandising maintenance high standards
- Dealing with Customer Complaints / problem solving
Store Manager
Camper
Melbourne, Australia
04.2015 - 06.2016
- Opening and closing store procedures
- Responsible for all store operational tasks, banking, Petty Cash
- Stock control, Receiving Deliveries, System inputting
- Monitoring KPI's
- Preparing and Submitting Weekly Reports to HO
- Analyzing and Reporting Market trends
- Competitors Performance Reports
- Driving Sales, monitoring Staff Performances
- Submitting Rosters and Timesheets to payroll
- Providing high standards of customer services
- Merchandising setting
- Dealing with Customer Complaints / problem solving
- On floor training for sales staff.
- Responsible for Interviewing and Hiring staff when required
Men's Department Manager
Prada
Melbourne, Australia
06.2010 - 11.2013
- Increase customer base
- Implement Ways to boost store sales performance
- Monitoring KPI's
- Built Team Spirit and a good work environment
- Be Responsible for Appraisal performances
- Submit weekly Reports and Timesheets to HO/ Payroll
- Organize Meetings and Conduct Briefings for the store.
- Supervise all personnel of the store.
- On floor training for sales staff.
- Be aware of staffing problems, present solutions for staffing problems
- Provide superior customer Service.
- Handle Customer complaints in relation to both services and merchandise
- Monitor progress of assigned tasks.
- Opening and closing store.
- Merchandise promotion & cross selling, fitting room, alterations & exchange services.
- Work Closely with Retail Operations and MD to determine the selection & timing of merchandise distribution from central warehouse.
- Perform administrative work for the store.
Sales Assistant
Prada
Melbourne, Australia
06.2009 - 05.2010
- Greeting customers, giving customers professional advice.
- Provide superior customer services.
- Increase customer base
- Focusing on KPI s.
- Follow up customer's requests.
- Telephone stock check, reserve merchandise, take note of customer's profile/ information.
- Inform Customer of new arrivals, meets customer's needs.
- Cash Handling.
- Handle and control Merchandise up to standards.
- Merchandise promotion & cross selling, fitting room, alteration & exchange services.
- Follow policies and procedures as set by the company.
- Meeting sales targets.
- Provide feedback to merchandisers.
- Assist in inventories and cycle counts when is required.
- Maintenance of stock and shop floor up to standards.
- Prevent shop theft by keeping the floor covered and watch customers at all times.
Sales Advisor
Nespresso
Melbourne, Australia
01.2007 - 05.2009
- Provide superior customer Services
- Customer Service - Handling customer's orders
- Dealing with tills and order/cash takings
- Shared product knowledge with customers while making personal recommendations.
- Knowledge on all coffees offered and be able to explain and give customer advices on what coffee and machine are most suitable for their need.
- Able to operate all types of machines with expertise.
- Responsible for keeping the store tidy and clean at all times.
- Maintenance of stock and immediate replace of stock when needed
- Opening and Closing store
- End of day procedures
Coffee Specialist
Nespresso
Sao Paulo, Brazil
11.2006 - 01.2007
- Providing high standards of Customer Service as per Nespresso expectations.
- Taking Customer's orders
- Opening and closing the store, including counting cash, opening and closing cash registers
- Placed special merchandise orders for customers.
- Operating and demonstrating all types of machines with expertise
- Shared product knowledge with customers while making personal recommendations.
- Stock taking on weekly basis or daily when necessary.
- Replacing stock as per standards.
- Merchandising coordination based on Nespresso Standards
Waitress/ Barista
Melbourne, Australia
08.2005 - 06.2006
- Coffee Making
- Cash Handling when taking Orders
- Taking customer orders.
- Delivering orders.
- Keeping the place tidy and organized.
Waitress/ Barista
Gold Coast, Australia
08.2004 - 11.2004
- Coffee Making
- Cash Handling when taking Orders
- Taking customer orders.
- Delivering orders.
- Keeping the place tidy and organized.
Leather Goods coordinator
Louis Vuitton
Sao Paulo, Brazil
05.2003 - 07.2004
- Increase customer base
- Building customer relationship calling them to invite them to the store when new stock arrives
- Responsible for Repairs, Receiving from and sending to local repairer
- Stock Taking assistance
- Weekly reports on leather goods best sellers and slow movers
- Weekly report on overall goods performance
- Liaising with Merchandising team overseas and placing leather goods ordering for the store.
- Coordinating stock exchange throughout the stores Nationally
- Organize Meetings and Conduct Briefings for the store in relation to leather goods
- Provide superior customer Service.as per brand high standards.
- Handle Customer complaints in relation to both services and merchandise
- Take appropriate actions to facilitate excellent customer services.
- Merchandise promotion & cross selling, fitting room, alterations & exchange services
- Leather Goods Merchandising coordinator
- Maintaining the store perfectly tidy at all times
Sales Associate
Louis Vuitton
Sao Paulo, Brazil
05.2002 - 05.2003
- Increase customer base
- Building customer relationship calling them to invite them to the store when new stock arrives
- Provide superior customer Service as per brand high standards.
- Stock taking assistance
- Assisting on store product merchandising
- Assisting with product restocking
- Answering phone and assisting customer over the phone.
- Maintaining the store perfectly tidy at all times
- Presenting products in an appropriate manner
Education
Cert IV (BSB40701) - Business in Marketing
Cambridge International College
Melbourne, VIC, AUS01.2007
Cert IV - Hospitality
Holmes College
Gold Coast, QLD, AUS01.2005
Undergraduate - Psychology
UNIP
Sao Paulo, SP, Brazil01.2004
Bachelor of Arts - Industrial Design (Graphic Design)
FAAP
Sao Paulo, Sao Paulo, Brazil01.2001
Skills
- Excellent communication skills
- Customer focused
- Resolution-oriented
- Bilingual in Portuguese
- Empathy and patience
- Flexible
- Interpersonal skills
- Proactive
- Psychology knowledge
- Merchandising experience
- Marketing knowledge
- Goals focused
- Resilient
- Approachable
- KPI's focused
Accomplishments
- Have been promoted to Supervisor position / Department Manager in less than a year in 2 different occasions. At Louis Vuitton Brazil and Prada Australia
- Managed a successful sales team of 8 members who consistently exceeded sales goals.
- Developed highly effective sales training strategies / weekly workshops to enhance product knowledge and sales performance amongst the staff.
References
- Barry McNeill, Industrie Regional Manager, 0474757333
- Maree Salera, Calibre Store Manager/ Area Manager, 96509443/ 0402476742
- Nigel Hime, Prada Collins St Store Manager, 96630978
- Albin Cheng, Prada Operation Area Manager, 02 92231688/ 0405162989
Timeline
Disability Support worker
Hyreup
10.2022 - Current
Client Advisor
Louis Vuitton
12.2019 - Current
Store Manager
Industrie
11.2016 - 11.2019
Store Assistant Manager
Calibre
09.2016 - 11.2016
Store Manager
Camper
04.2015 - 06.2016
Men's Department Manager
Prada
06.2010 - 11.2013
Sales Assistant
Prada
06.2009 - 05.2010
Sales Advisor
Nespresso
01.2007 - 05.2009
Coffee Specialist
Nespresso
11.2006 - 01.2007
Waitress/ Barista
08.2005 - 06.2006
Waitress/ Barista
08.2004 - 11.2004
Leather Goods coordinator
Louis Vuitton
05.2003 - 07.2004
Sales Associate
Louis Vuitton
05.2002 - 05.2003
Cert IV (BSB40701) - Business in Marketing
Cambridge International College
Cert IV - Hospitality
Holmes College
Undergraduate - Psychology
UNIP
Bachelor of Arts - Industrial Design (Graphic Design)
FAAP