Amanda Russell

Dynamic leader with a proven track record in Mobility and Aged Care Equipment sector, excelling in operational efficiency and stakeholder engagement. Successfully drove profitability through strategic business planning and contract negotiation, while fostering high-performing teams. Renowned for enhancing productivity and implementing process improvements that significantly elevated organisational performance.

• HenryCare, CEO, 02/01/23, Present, Responsible for overseeing all aspects of the Company's operations to ensure that the Company grows in a controlled fashion and maximises its profitability., Setting budgets and setting performance targets for all Managers/Supervisors and their staff and assessing their performance on a regular basis., Ensuring that all Company activities have an emphasis of rapid delivery, excellent customer service and revenue growth whilst complying with HenryCare policy requirements and legal obligations in relation to Work, Health and Safety., Ensure that the Company employees are well recruited, motivated, disciplined and trained so that they have the skills to provide excellent customer service and operational efficiencies within the Company., Continually review all operations of the Company and where required implement new methods to improve the Company's service delivery and profitability., Prepare monthly reports for the Managing Director as required by the date required., Advise the Managing Director of strategies and plans in order to continually improve the Company's operations and enhance the Company's status in the Aged Care and Rehabilitation industry in Australia., Maintain close working relations with all Department Managers and Supervisors so that rapid responses and solutions can be found for problems and for opportunities to continually improve the Company., Constantly review the financial performance of the Company and recommend to the Managing Director ways to improve profitability and return on funds employed., Ensure that company operating procedures and company policies are in place to achieve peak performance of all staff and compliance with the Company ISO9001 Quality Management System.
• Aidacare, Regional Manager, 09/01/20, 12/31/23, Regularly and consistently engaged with the Managing Directors and COO on a range of business matters including planning, directing, and coordinating the operations of the Regional Sydney Sales, Service and Administration., Duties and responsibilities included formulating policies, managing daily operations, and planning the use of materials and human resources., Developed a competent Regional Sales Force capable of exceeding the Sales Budget Plan via the effective utilisation of the companies Tools of Trade., Ensured the 'Managed Maintenance' process for customer management was fully understood and used in the development of effective call cycle and customer contact management for Managers and Reps., Guided New Business Development (NBD) by ensuring the Sales team members complied with all commercialisation and major Contract strategies.
• Total Mobility Solutions, General Manager, 09/01/14, 12/31/20, Regularly and consistently engaged with the Managing Director on a range of business matters including planning, directing, and coordinating the operations of the company., Duties and responsibilities included formulating policies, managing daily operations, and planning the use of materials and human resources., Monitored and managed financial results and key indicators., Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Southside and Shire Hearing Centres, Operations Manager, 01/01/14, 09/30/14, Responsible for meeting all relevant statutory and mandatory requirements associated with operations and for working within the framework of the company's core values., Manage, schedule, co-ordinate office functions and activities for 3 main sites., Worked with physicians' groups, managed care, doctors and hospital administration on performance, compliance, practice, analytic reports, IT and denial issues.
• Eastbrooke Medical Centres, Practice Manager, 02/01/11, 12/31/13, Oversee the overall operations and provide exceptional service for two main sites., Work with physicians' groups, managed care, doctors and hospital administration on performance, compliance, practice, analytic reports, IT and denial issues for two main sites., Manage daily operations of the organisation and ensured IT reliability.

Available upon request

Extensive practical experience in training and mentoring manufacturing professionals. Effective communication skills with excellent conflict resolution ability. Experience managing teams of over 60 people., Solid understanding of the OH&S regulations that operate within high-risk environments. Experience delivering OH&S training and working to ensure staff compliance., Excellent ability to prioritise and manage multiple tasks simultaneously. Experience managing large projects in busy, high-risk environments. Proven ability to exceed KPIs and deliver to strategic plans within budget. Familiar with budget management and project management; Excellent negotiation skills for strategic partnerships; Vendor management, Medicare compliance and strategic partnerships; Recruited, trained and managed employees; performed human resource functions such as hiring, performance appraisals and corrective action; responsible for scheduling, resolving conflicts and determining salaries., Advanced Knowledge of basic operating systems like Microsoft Office, Word, Excel, OneDrive

To utilise my expertise in business development, strategic planning, and team building to create positive change and growth for the company. To develop an effective strategy to achieve the company's goals while leading by example and inspiring others.