Amanda Rutherford
South Morang,Victoria
Summary
Reliable Practice Manager, Receptionist with previous Administration duties, I offer 24 years of experience working in busy, customer-driven environments. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at implementing policies and procedures. Motivated team builder, patient-focused and equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
24
24
years of professional experience
Work History
Practice Manager/Receptionist Administrator
University Hill Medical Centre
Bundoora, Victoria
02.2022 - Current
- Maintained financial records, including billing and accounts receivable and payable.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed vendor relationships for supplies and services related to the practice.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Ordered supplies needed and kept tabs on inventory levels.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
Practice Manager
Dr Russell Goudge Physician
Bundoora, Victoria
01.2000 - 12.2022
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed vendor relationships for supplies and services related to the practice.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Recruited, hired and trained new medical and facility staff.
- Explained policies, procedures and services to patients.
Education
High School Diploma -
Greenwood High
Bundoora, VIC12-1987
Skills
- Office Procedures
- Billing Practices
- Payment Collection
- Provider Relations
- Effective Customer Communication
- Problem Solutions
- Problem-Solving
- Conflict Resolution
- Inventory Management
- Supplies Ordering
- New Staff Mentoring
- Managing Medical Practices
- Patient Relations
- Managing Files And Records
- Office Management
- Electronic Health Records
- Patient Services Management
- Patient Engagement
- Written And Verbal Communication
- Medical Records Management
- Workflow Efficiency
- Customer Assistance
- Data Filing And Maintenance
- Patient Support
- Relationships And Rapport
- Attention To Detail
- Flexible And Adaptable
- Money handling abilities
- Professional telephone demeanor
- Administrative support
- Time management
- Appointment Scheduling
- Patient Scheduling
- Proficiency with DoctorWare, Medical Director and Pracsoft software
Affiliations
- Having 3 Long Stock German Shepherds, I enjoy Training, German Shepherd Social Club & School, Hikes and Local Activities with Family and Friends
References
References available upon request.
Timeline
Practice Manager/Receptionist Administrator
University Hill Medical Centre
02.2022 - Current
Practice Manager
Dr Russell Goudge Physician
01.2000 - 12.2022
High School Diploma -
Greenwood High
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