Amanda Saavedra Leiva
Cairns,QLD
Summary
Friendly and motivated hospitality professional with excellent customer service skills, strong communication, and the ability to work effectively in fast-paced environments. Adaptable, reliable, and detail-oriented, committed to delivering high-quality service, ensuring customer satisfaction, and creating memorable guest experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress
Surfers Pavillion
Gold Coast, QLD
12.2025 - 03.2026
- Ensured cleanliness and organization of dining area and service stations to enhance guest experience.
- Took accurate orders and provided menu recommendations based on guest preferences and dietary needs.
- Organized take-out orders efficiently according to customer requests.
- Assisted with food preparation and ensured timely service to all guests.
- Coordinated with kitchen staff to accurately communicate order modifications, contributing to improved guest satisfaction.
- Handled multiple tables in a fast-paced environment to provide timely service and support overall dining efficiency.
All Rounder
Alfresco Italian Restaurant
Gold Coast, QLD
07.2025 - 12.2025
- Supported restaurant operations by efficiently managing front-of-house service, clearing tables, and overseeing inventory.
- Coordinated training for new staff, enhancing team collaboration and ensuring operational efficiency.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction.
- Prepared food items and beverages in compliance with hygiene and safety standards, contributing to a safe dining environment.
Housekeeping
Surfers Beachside Holiday Apartments
Gold Coast, QLD
03.2025 - 06.2025
- Cleaned and prepared guest rooms, bathrooms, and public areas, ensuring high standards for guest satisfaction.
- Replenished supplies such as towels, toiletries, and minibar items, maintaining organized inventory for efficient operations.
- Reported maintenance issues and ensured rooms were ready for check-in on time.
- Assisted guests with special requests and luggage handling, enhancing guest experience with personalized service.
Education
Special Education Teacher -
Universidad Mayor
Chile01-2023
Skills
- Customer service skills
- Communication skills
- Teamwork and collaboration
- Conflict resolution
- Time management
- Organization
- Responsibility
- Fast learner
- Friendly attitude
Certification
RSA (Responsible service of alcohol)
Languages
- Spanish
- English
Timeline
Waitress
Surfers Pavillion
12.2025 - 03.2026
All Rounder
Alfresco Italian Restaurant
07.2025 - 12.2025
Housekeeping
Surfers Beachside Holiday Apartments
03.2025 - 06.2025
Special Education Teacher -
Universidad Mayor