Dedicated housekeeper with a proven track record at Griffith Centrepoint Apartments, enhancing guest satisfaction through meticulous cleaning and effective teamwork. Skilled in deep cleaning and infection control, I consistently improved cleanliness ratings while fostering a welcoming environment. My attention to detail and strong communication skills contributed to efficient operations and exceptional guest experiences.i also was an aged care support worker for 2 years I am a very hard worker I give my best at any job.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Housekeeper
Griffith Centrepoint Apartments
08.2024 - Current
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Disposed of trash and recyclables each day to avoid waste buildup.
Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Dusted picture frames and wall hangings with cloth.
Adhered to professional house cleaning checklist.
Increased room availability by managing time wisely and completing tasks within designated deadlines.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Verified cleanliness and organization of storage areas and carts.
Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Operated electronic backpack vacuums and floor sweepers.
Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Streamlined laundry operations, sorting and treating items according to fabric care specifications.
Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
Changed bed linens and collected soiled linens for cleaning.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Restocked cleaning storage cabinets, carts and baskets for easy use.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Washed and put away kitchen dishes, utensils and glassware.
Scrubbed floors with special cleaners and equipment to achieve deep clean.
Sorted, laundered and put away various laundry items.
Handled requests for extra linens, toiletries and other supplies.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Returned emptied garbage receptacles to proper locations.
Completed special housekeeping actions such as turning mattresses on set schedule.
Polished fixtures to achieve professional shine and appearance.
Rotated linens in storerooms and replenished when supplies ran low.
Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Hang, cleaned and rehung draperies to maintain freshness.
Ran special errands, including retrieving dry cleaning and making requested purchases.
Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Education
Griffith Tafe
Griffith Tafe Nsw
Skills
Teamwork
Housekeeping
Bathroom cleaning
Mopping and sweeping
Vacuuming and sweeping
Cleaning bathrooms
Cleaning techniques
Health and safety compliance
Bed making proficiency
Kitchen cleaning
Residential cleaning
Hospitality background
Dusting furniture
Customer service-focused
Excellent oral and written communication
Deep cleaning expertise
Folding clean laundry
Window cleaning
Customer-oriented
Physically strong
Sorting and washing laundry
Waste disposal
Interior and exterior cleaning
Complex Problem-solving
Restroom detailing
Guest relations
FLUENT IN LANGUAGE
Chemical handling
Laundry management
Window washing
Exceptional communicator
Staff training
Childcare support
Infection control
Ordering cleaning supplies
Quality assurance
Hazardous chemical training
Inventory control
Supply inventory management
Eco-friendly cleaning
Ironing and folding
Ceiling fan cleaning
Resident support
Budget control
Multitasking and organization
Cleaning and organizing
Detail-oriented
Basic maintenance
Safety protocols
Product knowledge
Room preparation
Watering plants
Customer feedback management
Dusting
Appliance maintenance
Exceptional time management
Safe cleaning with chemicals
Polishing surfaces
Sanitization techniques
Dish preparation
Linen replenishment
Mopping and buffing floors
Hardworking
Ironing clothing
Commercial and residential cleaning
Cleaning light fixtures
Towel replenishment
Upholstery care
Surface disinfection
Focused and detail-oriented
Ergonomics and safety training
Cleaning methods
Glass and window washing
Deep cleaning
Able to lift number lbs
Chandelier cleaning
Linen replacement
Washing windows
Guest amenity replenishment
Turndown service
Kitchen sanitizing
Interior window washing
English language fluency
Closet detailing
Time management
Multitasking and prioritizing
Sweeping and mopping
Team support and collaboration
Certification
-certificate 111 individual support
-2025first aid
-2022 won vocational education grant
-dementia training course
-children check certificate
-abn register for private house cleaning services
-full car license
Additional Information
I have experienced as a motel housekeeper and a aged care support worker
Operations and Customer Service Manager at Landmark Group, Centrepoint BranchOperations and Customer Service Manager at Landmark Group, Centrepoint Branch