Amanda Sainty
Wallumbilla,QLD
Summary
Dynamic and detail-oriented professional with strong customer service skills, honed at Roma Clinic. Proven track record in streamlining administrative processes and enhancing patient engagement initiatives. Proficient in data management and calendar coordination, consistently improving appointment adherence rates and fostering a collaborative environment among staff.
Overview
14
14
years of professional experience
Work History
Receptionist
Roma Clinic
05.2020 - Current
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers, enhancing overall service quality.
- Streamlined administrative processes, improving efficiency in handling patient records and inquiries.
- Trained new reception staff on clinic protocols, fostering a collaborative environment.
- Maintained accurate billing and insurance documentation, ensuring compliance with clinic policies.
- Developed patient engagement initiatives that improved appointment adherence rates.
- Oversaw inventory management for office supplies, optimizing resource allocation and reducing costs.
Receptionist/Student Massage Therapist
Roma Therapeutics
01.2018 - 10.2020
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing collaboration and information flow.
- Maintained accurate patient records using electronic health record systems to support clinical staff.
- Streamlined office procedures, improving response times for patient inquiries and support requests.
- Developed training materials for new receptionists, fostering a consistent onboarding experience.
- Implemented inventory management processes for office supplies, reducing costs and improving availability.
- Oversaw daily administrative tasks, ensuring compliance with organizational policies and procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Improved data privacy compliance with meticulous management of sensitive information.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Provided therapeutic massage services tailored to individual client needs and preferences.
- Implemented effective communication techniques to enhance client understanding of treatment processes.
- Collaborated with healthcare professionals to develop integrated treatment plans for optimal patient outcomes.
- Maintained strict adherence to safety protocols and hygiene standards within the therapy environment.
- Conducted thorough assessments of clients' physical conditions to inform tailored therapy approaches.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Continuously expanded knowledge of massage techniques through professional development courses and workshops.
- Provided exceptional customer service, addressing any concerns or feedback promptly and respectfully.
- Tracked client response to achieve optimal customer experience and total well being.
- Educated clients on health and wellness benefits of [Type] massage, essential oils and stress-reduction techniques.
- Adhered to professional standards of practice and ethics for massage therapy.
- Completed administrative tasks, updated client files and answered incoming spa calls.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Administered patient care, monitoring vital signs and responding to medical needs.
- Educated patients and families on health management and disease prevention strategies.
- Mentored junior nursing staff, fostering professional development and improving clinical skills.
- Streamlined medication administration processes, enhancing accuracy and reducing errors.
- Performed routine wound care and dressing changes on schedule.
- Led quality improvement initiatives, resulting in enhanced patient outcomes and satisfaction scores.
- Conducted comprehensive assessments to identify patient needs and plan appropriate interventions.
- Implemented infection control protocols, ensuring compliance with safety regulations and best practices.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Managed patients recovering from medical or surgical procedures.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
Nurse
Prince Charles Hospital/ Hub Medical Centre
01.2012 - 01.2018
- Administered medications via oral, IV, and intramuscular injections and monitored responses.f
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Recorded details regarding therapies to keep patient charts updated.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Investigated and resolved issues affecting hospital operations and patient care.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Administered patient care, monitoring vital signs and responding to medical needs.
- Educated patients and families on health management and disease prevention strategies.
- Mentored junior nursing staff, fostering professional development and improving clinical skills.
- Performed routine wound care and dressing changes on schedule.
- Led quality improvement initiatives, resulting in enhanced patient outcomes and satisfaction scores.
- Conducted comprehensive assessments to identify patient needs and plan appropriate interventions.
- Implemented infection control protocols, ensuring compliance with safety regulations and best practices.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Managed patients recovering from medical or surgical procedures.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Education
No Degree - Nursing
01-1998
In hospital Training
TAFE training for Medication Certiicate
Skills
- Proficient in time management and organization
- Organizational time strategies
- Strong customer service skills
- Detail-oriented data management
- Client service excellence
- Timely appointment facilitation
- Calendar management skills
- Client reception and arrangement
- Time allocation planning
- Data entry
- Clerical coordination
- Efficient document organization
- Administrative coordination
- Skilled in organizing schedules
- Organized mail management
- Multi-line phone handling
- Records administration
- Administrative assistance
- Approachable professional attitude
- Reporting proficiency
Timeline
Receptionist - Roma Clinic
05.2020 - Current
Receptionist/Student Massage Therapist - Roma Therapeutics
01.2018 - 10.2020
Nurse - Prince Charles Hospital/ Hub Medical Centre
01.2012 - 01.2018
Roma Hospital - No Degree, Nursing