AMANDA SCHMITZER
Worongary
Summary
Dynamic dental professional with extensive experience with Dr. Nigel Seeto, excelling in office management and patient care. Proven ability to enhance operational efficiency and team collaboration, while training staff and implementing process improvements. Certified in CPR, I prioritize personable communication and first aid training to ensure optimal patient outcomes and satisfaction.
Overview
29
29
years of professional experience
Work History
Dental Assistant
Dr Nigel Seeto
04.2018 - Current
- Assisted in patient management and appointment scheduling to enhance office efficiency.
- Prepared treatment rooms and sterilized instruments to maintain compliance with safety standards.
- Educated patients on oral hygiene practices, promoting better health outcomes.
- Collaborated with dental professionals during procedures to ensure seamless workflow.
- Monitored inventory levels and ordered supplies, optimizing resource allocation.
- Trained junior staff on best practices in patient care and procedural protocols.
- Evaluated patient feedback to identify areas for service improvement and enhance satisfaction.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Shop Assistant
Carrara Village Newsagency
09.2006 - 04.2018
- Assisted customers with product selection, ensuring high levels of satisfaction and loyalty.
- Managed inventory levels, utilizing stock management systems to maintain optimal supply.
- Trained new staff on store policies, procedures, and customer service techniques.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Led a team of retail staff, ensuring optimal performance and adherence to company policies.
- Resolved customer complaints promptly, enhancing store reputation and trust.
Practice Manager
Dr Nigel Seeto
04.1996 - 03.2003
- Directed daily operations, ensuring optimal productivity and adherence to organizational policies.
- Implemented process improvements that enhanced efficiency across practice management functions.
- Led cross-functional teams in developing strategic initiatives to improve patient care and service delivery.
- Managed budgeting and resource allocation, aligning financial objectives with operational goals.
- Managed staff recruitment, training, and performance evaluations to ensure high-quality service delivery.
- Collaborated with dentists to assess patient care needs and create treatment plans that maximized oral health outcomes for patients.
- Developed a strong team culture, resulting in increased employee retention and reduced turnover within the dental practice.
Education
Nerang State High School
12.1992
Skills
- First aid training
- Office management
- Teamwork and collaboration
- Certified in CPR
- Personable communication
Timeline
Dental Assistant
Dr Nigel Seeto
04.2018 - Current
Shop Assistant
Carrara Village Newsagency
09.2006 - 04.2018
Practice Manager
Dr Nigel Seeto
04.1996 - 03.2003
Nerang State High School
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