Amanda Sessarago

• Used effective communication skills when interacting with diverse populations within the healthcare setting.
• Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
• Provided customized care according to individual health plan.
• Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.
• Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
• Managed time efficiently while prioritizing tasks according to urgency and importance for optimal patient outcomes.
• Ensured patient safety by closely monitoring and reporting changes in health status to nursing staff.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Working in SIL environment currently

• Improved practice revenue through effective financial management and strategic cost reductions.
• Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
• Developed strong relationships with staff, clients and stakeholders ensuring a high level of care and satisfaction throughout their experience.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Provided supervision and management to team of support personnel.
• Boosted staff morale by offering constructive feedback and specific direction.
• Developed policies and procedures for effective practice management.
• Developed close working relationships with front office and back office staff.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• I undertook multiple training courses to take on new role as practise manager.
• Working closely with my direct report team of support coordinators, services coordinators and finance team.
• Increased team productivity by implementing streamlined processes and effective communication strategies.

Casual support worker shifts supporting a variety of clients while on maternity leave. I undertook MAYBO training during this time and variety of other training through the organisation.

• Coordinating three Supported Independent living houses that operate 24/7.
• Managing conflict, following up on disciplinary action and concerns within staff.
• Creating care plans for clients, monitoring changes in Positive Behaviour support plans.
• Reporting and management of restrictive practice used within houses.
• Ensuring SIL houses are a safe working environment for staff (overseeing staff room, exits, etc.)
• Monitoring all shift notes, incident forms, and medication incident forms and approving these in timely manner.
• Coordinating schedules (rosters) for the houses staffing requirements, approving leave, covering shifts when needed.
• Coached employees through day-to-day work and complex problems.
• Had the on-call phone outside of work hours to ensure staff support, appropriate reporting and staff coverage.
• Liaising with client support team such as families, behaviour support practitioners, support coordinators, medical team etc.
• Extensive experience with PROADA and flowlogic (system used by company for rosters, client profiles etc), microsoft office, outlook email.
• Creating and implementing new documents/medication forms individually based on client needs
• Provided crisis management and intervention during emergency situations.
• Collaborated with team to maximize effective and efficient support needs and client focused care.
• Conducted meetings with staff to review goals, address issues and provide support.
• Building healthy relationships- checking in with clients and families around their support needs and operation of the house.
• Tracked records, filed documents and maintained communication between clients to manage office activities.
• Prepared agendas and took notes at meetings to track process in the houses, emailed to staff unable to attend.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered contracts for staff.
• Trained team members
• Finished role as I went onto maternity leave in July 2023.

• Supporting clients with a range of disabilities to maintain independence, support them to reach their goals in the community, personal care and in daily life.
• Using time management skills to support clients in day to day tasks and activities, being able to think quickly and use problem solving skills when in the community and in clients homes. Supporting clients' social, physical and emotional needs to help integrate into local community.
• Helped clients develop coping mechanisms, technical abilities and job skills.
• Transporting clients to attend and be engaged with appointments, shopping and social activities.
• Attending supported holidays with multiple clients managing time, activities and making sure all clients needs are met while having fun.
• Working in Supported independent living houses - working within a team of staff ensuring good communication during handover to maximise clients care. Supporting with cooking, cleaning, daily house chores, appointments and assisting with managing finances specific to the client. Making sure the client feels heard, safe while maintaining their independence.
• Experience with and general understanding of autism, epilepsy, schizophrenia, bipolar, borderline-personality disorder, visual and hearing impairments, mobility issues, manual handling tools and safety, wheelchair use and a range of other disabilities and care needs.
• Medication Training - assisting with medications, ear drops, eye drop, administering webster packs, taking blood pressure, applying heat backs/other forms of pain relief such as massage specific to the client.
• Documenting important notes and details of shifts relating to clients goals, behaviours, incidents, physical and mental health, emotional needs and any other information relating to clients well being or their concerns.
• Assisted clients in developing and setting realistic goals to promote positive change.

• Liaised with supervisor to review cases and improve care.
• Covering a range of difference shifts in the community, hospital and aged care facilities.
• Working with a diverse range of clients
• Very casual shifts (on call when available)

Supporting clients in their homes with basic household cleaning (floors, bathroom, dusting, making beds etc), washing and other day to day tasks.

Accompanied and unaccompanied shopping.

Providing personal care to clients including toileting and showering.

Supporting clients in the community and social settings, maintaining independence, emotional, physical and mental health.

Transporting to and from appointments using time management and safe manual handling.

Assisting in meal preparation and reaching nutrition goals.

Using time management skills to ensure the client reviewed the best care and productivity during shift times and while travelling from one shift to another.

Extensive experience with a quadriplegic client - assisting with showering, transferring from bed to wheelchair and shower chair using hoist, feeding tube, catheter, skin integrity and safe manual handling.

Assisting with personal hygiene needs such as showering, toileting, continence aids, feeding, brushing teeth/dentures and skin integrity.

Laundered clothing and bedding to prevent infection.

Using time management skills while prioritising clients needs.

Mainting clients dignity, privacy, social, emotional, mental and physical health.

Experience in palliative care and after life care.

Participating in lifestyle shifts within the centre - finding activies to enhance client while catering for their needs to make it fun and beneficial.

Using props, sensory and activies to aid clients needing extra support for emotional well-being.

Experience and general understanding of dementia and alzheimers disease.

Understanding of restrictive practises and care plan.

General cleaning of clients room, maintained a clean and well organised environment for client safety and happiness.

Providing assistance with serving meals and feeding to maintain good nutrition for clients. Understanding of different food consistency and thickness for specific clients needs.

Medication competency - being able to assist with all medication including PRNS, ear drops and eye drops as well as other forms of pain relief such as heat and massage.

Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.

Experience with a range of behaviours, verbal and physical.

Kept detailed records of patient care, behiours, food habits, overall wellbeing medication administration and changes in health or other conditions.

Assisted in changing sterile dressings.

Transferring of clients using numerous manual handling tools such as slide sheets, hoist, pat slide, paitent transfer belt etc. Using right stance when assisting with standing and basic transferring.

Provided ongoing compassionate patient care for each client.

Casual community volunteer work.

Interacting and communicating with clients.

Safety preparing and delivering meals to clients in their home.

Took advantage of opportunities to continue education with a diverse range of clients.

Maintained a safe, clean and happy environment.

Interacted with clients, communicating and connecting with them to promote good emotional health.

Assisted with acitivies and games for the clients to enhance them and getting everyone involved.

Ensuring superior customer service by addressing customer concerns, demonstrating understanding and empathy to resolve problems on the spot.

Answering questions and providing to support to customers regarding merchandise and pricing.

Provided an elevated customer experience to generate a loyal clientele.

Safe food handling and hygiene - experience in the deli, bakery and produce department.

Understanding to operating checkouts, handling and counting money in tills, using self serve checkout machines.

Working well with in a team to be more efficient using good communication.