Amanda Shamoon
Summary
I have 19 years hospitality experience, I have spent 15 of those years in a management position, 5 years in an assistant restaurant management position and 3 years as a restaurant manager. My current role with in the company is assistant store supervisor of 2 restaurants I have gained great skills during my time in these roles including; customer service, cash handling, managing KPIs, business planning, leadership and more. I am looking for a new role, one where I can better my skills, learn new ones in a fast pace challenging environment. Kind regards
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Supervisor
Dandenong & Dandenong Plaza McDonald's
03.2023 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Restaurant Manager
McDonald's
09.2018 - 03.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
High School Diploma -
Chandler Secondary Collage
Keysborough, VIC10.2007
Skills
- Money handling
- Customer service
- Food handling
- Inventory management
- Crew & manager scheduling
- Business plan development
- Execution of action plans
- Setting targets and achieving KPIs
- Manage P&L lines
- Teamwork
- Leadership
- Maintaining a safe working environment
- Adhering to all legal competencies required for the company
- Coaching and developing
- Effectively communicate with team & licensee
- Excellent or good verbal and written skills
- Respond to complaints effectively and politely
- Excellent written language skills
Certification
- Certificate III in retail
- Certificate IV leadership and management
- First aid
- Fire training
- Food safety supervisor
- Outstanding Assistant Manager of the year 2014 & 2016
Attributes
- Positive approach
- Clear communication style
- Friendly and enthusiastic
- Reliable and hardworking
- Willing to learn/quick learner
- Flexible
- Work well under pressure
- Proven ability to learn new things quickly
- Demonstrated to be dependable and have a positive attitude
- Punctual and prompt in work habits
- Display a capability to work independently in the work setting and, in a team
- As lead worker responsible for delegation of employee duties
- Problem solving
References
provided on request
Timeline
Assistant Restaurant Supervisor
Dandenong & Dandenong Plaza McDonald's
03.2023 - Current
Restaurant Manager
McDonald's
09.2018 - 03.2023
High School Diploma -
Chandler Secondary Collage
- Certificate III in retail
- Certificate IV leadership and management
- First aid
- Fire training
- Food safety supervisor
- Outstanding Assistant Manager of the year 2014 & 2016
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