My interests include art, spending time with family and friends creating memories with people around me
Amanda Shepherd
Childcare Educator
Grantville ,VIC
Summary
I am a passionate early childhood educator, I have had the opportunity to be in the industry for almost 2 years. Working mainly in the toddlers room. I make meaningful relationships with all children and families. I enjoy watching the children develop into confident learners and encourage them to try new activities on a regular basis.
Attentive and creative educator passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic progress.
Overview
17
17
years of professional experience
Work History
Childcare Educator
Westernport Childcare centre and kindergarten
Lang Lang , Vic
10.2023 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Early Childhood Educator
Sparrow Early Learning Grant Street
Droiun , Vic
11.2021 - 10.2023
- Provided a safe and stimulating learning environment for young children.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Implemented appropriate strategies to manage challenging behaviors.
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
- Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Hotel Manager
Railway Hotel
Bunyip, Vic
08.2017 - 10.2021
- Developed and implemented hotel policies and procedures.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
- Monitored customer feedback surveys and took appropriate action based on results.
- Resolved conflicts between staff members or guests when necessary.
- Handled guest complaints and offered complimentary services for hardship cases.
- Administered new hire paperwork and maintained employee files.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
Bartender
Royal Hotel
Koo Wee Rup, Vic
09.2015 - 08.2017
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Greeted frequent visitors by name and explained new promotions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Hotel Manager
Tooradin Sports Club
Tooradin, Vic
05.2007 - 09.2015
- Developed and implemented hotel policies and procedures.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Participated in industry events, conferences, trade shows to build relationships with key stakeholders within the hospitality sector.
- Monitored customer feedback surveys and took appropriate action based on results.
- Resolved conflicts between staff members or guests when necessary.
- Handled guest complaints and offered complimentary services for hardship cases.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Administered new hire paperwork and maintained employee files.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Oversaw reservations received from direct calls and provided room availability information.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Made recommendations for salary and wage increases based on performance reviews.
- Negotiated rates with corporate entities related to extended stay contracts.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Responded to and resolved guest issues or complaints.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Delegated work to staff, setting priorities and goals.
- Oversaw recruiting, interviews and new employee hiring.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Assisted guests at check-in, providing information on various services within hotel.
- Coached staff on strategies to enhance performance and improve customer relations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Input and confirmed reservations for guests.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Verified customer credit to establish payment method for accommodations.
- Scheduled space or equipment for special programs, meetings and conferences.
- Transmitted and received messages using telephones or telephone switchboards.
- Offered guests beverages and refreshments upon check-in.
Education
Cpr
Cpr
06.2023
First Aid
11.2021
Responsible Gaming Services - Gambling
Somers Elite Training
Tooradin On-site 01.2013
Certificate Three - Hospitality
Fs Learning
Tooradin On-site 01.2011
Responsible Serving of Alcohol - Hospitality
Consumer Affairs Victoria
Melbourne 12.2006
Certificate Three - Early Childhood Education
Selmar
Online Some College (No Degree) - Working With Children
Working With Children Check
Skills
- IEP Creation
- Curriculum Planning
- Behavioral Modeling
- Classroom Management
- Developmental Needs
- Special Needs Education
- Motor Skill Development
- Goal Setting
- Child's CPR Certified
- Curriculum Development
- Preparing Meals
- Arts and Crafts
- Early Childhood Education Specialist
- Lesson Planning
- Managing Activities
- Maintaining Safety
- Faculty Collaboration
- Safety Awareness
- Self-Esteem Boosting
References
Rebecca Robinson Railway Hotel Bunyip: 0477454815
Krystal Walker Sparrow Early Learning: 0425558423
Bronte Forgiarini Westernport Childcare centre and kindergarten: 0431298455
Work Preference
Work Type
Full TimePart TimeImportant To Me
Work-life balanceFlexible work hoursPersonal development programsPaid time offPaid sick leaveInterests
Timeline
Childcare Educator
Westernport Childcare centre and kindergarten
10.2023 - Current
Early Childhood Educator
Sparrow Early Learning Grant Street
11.2021 - 10.2023
Hotel Manager
Railway Hotel
08.2017 - 10.2021
Bartender
Royal Hotel
09.2015 - 08.2017
Hotel Manager
Tooradin Sports Club
05.2007 - 09.2015
Cpr
Cpr
First Aid
Responsible Gaming Services - Gambling
Somers Elite Training
Certificate Three - Hospitality
Fs Learning
Responsible Serving of Alcohol - Hospitality
Consumer Affairs Victoria
Certificate Three - Early Childhood Education
Selmar
Some College (No Degree) - Working With Children
Working With Children Check
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