Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Smoothy

Riverstone

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and team efficiency during my tenure at Coco Cubano. My strong multitasking and active listening skills, coupled with a flair for creating memorable dining experiences, have consistently improved service delivery. Achievements include boosting referral business through exceptional service and mastering new menu items to recommend personalized dining options.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Waitress

Coco Cubano
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Cafe Worker

Best Bite Cafe
06.2024 - Current
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
  • Trained new cafe workers in sales, customer service, and safety.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Accurately operated cash register to process customer payments.
  • Prepared salads, soups and sandwiches for customers.
  • Completed milkshakes and ice cream desserts for customers.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Observed customer purchases in line and differentiated between standard portions.
  • Backed up servers by setting up trays and completing some food deliveries.

Swimming Instructor

Coulter Swimming Annangrove
01.2020 - 01.2023
  • Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
  • Organized and taught swimming lessons to children aged Number to Number years.
  • Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
  • Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
  • Increased class engagement with interactive activities and games focused on various swimming techniques.
  • Improved student confidence in water by providing individualized feedback and personalized instruction.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Managed pool operations during sessions, maintaining a safe and clean environment for students and staff members.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Collaborated with colleagues to develop comprehensive swim programs for participants of all ages and skill levels.
  • Continuously updated knowledge on swimming techniques, water safety practices, and instructional methods by attending professional development workshops and conferences.
  • Contributed to a positive work culture among colleagues through open communication, teamwork, and mutual respect while striving to deliver exceptional aquatic education experiences for all students.
  • Mentored new instructors, sharing best practices and providing constructive feedback to enhance teaching effectiveness.
  • Provided lifeguarding services when necessary, enforcing pool rules and regulations while ensuring the safety of all patrons at the facility.
  • Expanded program offerings to include specialized classes such as adaptive aquatics for individuals with disabilities or additional needs.
  • Enhanced swimmer performance by developing tailored lesson plans and incorporating innovative training techniques.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Boosted client retention rates by consistently delivering high-quality instruction that met or exceeded customer expectations.
  • Reduced the risk of injuries by ensuring proper warm-up, stretching, and cool-down exercises during each session.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Adapted teaching techniques to different learning styles.
  • Developed and implemented lesson plans based on individual student needs.
  • Collaborated with swim team coaches to develop successful training plans.
  • Implemented proper safety protocols and emergency response plans.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Provided emergency first aid and CPR as needed.

Cafe Worker

Blend@Cafe
01.2021 - 01.2022
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
  • Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared salads, soups and sandwiches for customers.
  • Completed milkshakes and ice cream desserts for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Brewed coffee and tea and changed out drink station syrups.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Observed customer purchases in line and differentiated between standard portions.

Commercial Cleaner

Golden Eagle Cleaning
04.2010 - 12.2018
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.
  • Reduced spread of germs in communal areas, such as kitchens and bathrooms, by implementing rigorous disinfection practices.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Waitress

Coffee Club Cafe
01.2012 - 06.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Barista

Gloria Jeans
02.2008 - 01.2011
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Developed new employee onboarding program, accelerating training process and improving new hire performance.
  • Negotiated with suppliers for better pricing on high-quality beans, enhancing product quality while maintaining profit margins.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Followed exact recipes for mixing and preparing beverage and food items.

Education

Norwest Christian College
Riverstone, NSW
12.2010

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Attention to detail
  • Cash handling
  • Decision-making
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Menu recommendations
  • Payment processing
  • Service prioritization
  • Food running
  • Memory retention
  • Complex Problem-solving
  • Table setting
  • Order accuracy
  • Accurate money handling
  • Active listening
  • Menu memorization
  • Time management
  • Performance improvement
  • Supply restocking
  • High volume dining
  • Table bussing
  • Tableside service
  • Dining area maintenance
  • Relationship management
  • Upselling techniques
  • Menu presentation
  • Allergy awareness
  • Food presentation
  • Beverage preparation
  • Ordering procedures
  • Seating arrangements
  • Order management
  • Upselling
  • Table setting knowledge
  • Food station setup
  • Basic math
  • Reliability and punctuality
  • Verbal and written communication
  • Food handling safety
  • Food safety
  • Beverage service
  • Dining customer service
  • Meal recommendations
  • Serving expertise
  • Hospitality and accommodation
  • Dish preparation
  • Plate carrying techniques
  • Liquor, wine, and food service

Certification

RSA And Barista

Timeline

Cafe Worker

Best Bite Cafe
06.2024 - Current

Cafe Worker

Blend@Cafe
01.2021 - 01.2022

Swimming Instructor

Coulter Swimming Annangrove
01.2020 - 01.2023

Waitress

Coffee Club Cafe
01.2012 - 06.2015

Commercial Cleaner

Golden Eagle Cleaning
04.2010 - 12.2018

Barista

Gloria Jeans
02.2008 - 01.2011

Waitress

Coco Cubano

Norwest Christian College

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Amanda Smoothy