Amanda Sonter
Orange,NSW
Summary
Dedicated customer service/ Hospitality employee, enthusiastic about assisting colleges to develop top-notch knowledge and skills in training and communication. Motivational and engaged leader with 10+ years of Customer service/ Hospitality experience, along with advanced skills in planning, organizing and prioritizing work.
Overview
16
16
years of professional experience
Work History
Hospitality
Smoko Shed
Orange , NSW
07.2017 - Current
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Worked as team member to provide highest level of service to customers.
- Elevated team member performance while cultivating customer relationships to drive sales.
- Cross-trained new employees by explaining rules, procedures and job responsibilities.
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
Store Manager
McDonald's Orange North
Orange, NSW
03.2009 - 07.2017
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Processed shipments and maintained stock shelf organization.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Returned phone messages and emails within the appropriate timeframe and responded to complaints before issues escalated.
- Followed district protocols in handling and resolving disciplinary issues.
- Coordinated with supervisor and manager to develop and execute production plans.
- Created training schedules to meet hiring demands in each area of the restaurant.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Explained goals and expectations required of trainees at beginning of each training session.
Education
High School Diploma -
Canobolas Rural Technology High School
Orange, NSW12.2012
Skills
Communication
Ability to work under pressure
Decision making
Time management
Conflict resolution
Leadership
Adaptability
Teamwork
Timeline
Hospitality
Smoko Shed
07.2017 - Current
Store Manager
McDonald's Orange North
03.2009 - 07.2017
High School Diploma -
Canobolas Rural Technology High School
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