Amanda Stevens
Logan City,QLD
Summary
Dynamic Practice Manager at McCullough Dental Centre, adept in staff management and workflow optimization. Successfully enhanced patient relations and streamlined scheduling processes, resulting in improved operational efficiency. Skilled in electronic health records and performance monitoring, fostering a collaborative environment that promotes staff development and exceptional patient care.
Overview
32
32
years of professional experience
Work History
Practice Manager
McCullough Dental Centre
Brisbane, QLD
10.2025 - Current
- Directed daily practice operations, ensuring smooth patient flow and staff coverage.
- Oversaw scheduling, payroll coordination, and front office workflow accuracy.
- Monitored billing, insurance processing, and claims follow-up for timely reimbursement.
- Implemented office procedures to improve documentation, compliance, and service consistency.
Receptionist
McCullough Dental Centre
Brisbane, QLD
07.2008 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed front desk operations, greeting visitors, directing calls, and maintaining professional reception area.
- Handled multi-line phone systems, screening inquiries, routing messages, and resolving routine customer concerns.
- Prepared correspondence, processed incoming mail, and organized daily administrative paperwork for smooth workflow.
- Trained new reception staff on procedures, communication standards, and office support responsibilities.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
Dental Assistant
McCullough Dental Centre
Brisbane, QLD
04.1995 - 06.2008
- Prepared treatment rooms with sterilized instruments and clean supplies for patient appointments.
- Assisted dentist chairside by passing instruments and anticipating procedure needs.
- Welcomed patients and explained routine dental procedures to reduce anxiety.
- Recorded patient information and updated dental charts with accurate details.
Education
Dental Assistant
TAFE QLD
QLD09.1993
Skills
Schedule management
Staff management
Practice management
Workflow management
Electronic health records
Payroll administration
Staff development
Referral management
Bookkeeping
Managing files and records
Employee work scheduling
Staff scheduling
Patient relations
Performance monitoring
Employee supervision
Financial reporting coordination
Timeline
Practice Manager
McCullough Dental Centre
10.2025 - Current
Receptionist
McCullough Dental Centre
07.2008 - 10.2024
Dental Assistant
McCullough Dental Centre
04.1995 - 06.2008
Dental Assistant
TAFE QLD