Amanda Stokes

Significant experience working with vulnerable adults in UK Local Government for 5 years and The Salvation Army for 12 years. Having worked in the community services and homelessness sector in both a voluntary and paid capacity, I have sound written and interpersonal communication skills with the ability to develop positive professional relationships and to communicate sensitively and appropriately. Highly motivated with a passion for building positive, new and existing relationships. A highly effective problem solver with the ability to manage multiple tasks simultaneously. Well proven interpersonal skills. Highly developed and effective written and verbal communication skills. Hard working and results orientated. Passionate advocate for social justice. Resourceful, versatile and reliable.

During my time as Residential Services Manager, I have implemented a detailed Community Support Program Manual, Community Engagement Framework and AOD Program Manual.

I led my team through Covid19, ensuring our services continued to support our clients through the Pandemic. At it's outbreak, I worked 12 hours shifts on site at The Open Door when all staff had to remain at home in isolation. Since the start of the Pandemic I have written and implemented over 50 work instructions to ensure staff and client safety.

Participated in the CSA-TM Working Group meetings with Homes Victoria to ensure ongoing program initiatives and continuous improvement

Participation in the Victoria Street Housing Project with Melbourne City Council

Collaboration with Community Members including membership and attendance at the PCCC to provide advocacy and education

Fostering positive relationships with community members and local businesses, to reduce the stigma of homelessness

• Assist Training
• 1st Aid Level 2 and CPR
• Critical Incident Response
• Advanced Clinical Supervision
• Trauma Informed Practice – KnightLamp and Blue Knot
• Pathway to Healing – Australian Childhood Trauma Group
• Hoarding
• Challenging Behaviours
• Domestic and Family Violence Response
• CPI Safety Intervention (Management of Actual or Potential Aggression)
• Emotional Intelligence
• Gender Inclusion
• Recording and Managing Complaints
• Aboriginal and Torres Strait Islander Cultural Training – Foundational and Advanced
• Core Inclusion Training
• LGBTIQ+ Training
• LGBTIQ+ Inclusive Intake Training
• Operations Management
• Recruitment and Selection
• Occupational Safety and Health
• Emergency Preparation and Response
• Fire Warden Training
• Manual Handling
• Managing Health and Attendance
• Disciplinary Investigation Skills
• Managing Performance Capability
• Harassment and Bullying at Work
• Sexual Harassment
• Zero Tolerance – appropriate workplace behaviour
• Zero Tolerance for Managers
• Code of Conduct
• Case Note Writing
• Needle Syringe Program training
• Sharps Safety
• Administering Naloxone
• Safeguarding – Foundational and Advanced
• Dealing with Angry Hard to Like Clients - Forensicare
• Mental Health Training– Anxiety and Depression
• Anti-Social Personality Disorder
• Social Anxiety
• Borderline Personality Disorder
• Psychosis
• Schizophrenia
• Assisting clients with Medication
• Vehicle Management
• Food Safety
• Infection Control