Amanda Sutanto
Summary
Detail-oriented administrative professional with a strong desire to learn and grow professionally. Committed to quality performance, cognitive thinking and management of organizational goals. Experience in customer service, data entry and office management. Passion in business growth, innovation and strategies.
Overview
5
5
years of professional experience
Work History
Administrative Professional
TAEGA Clinic
09.2023 - 06.2024
- Supported customer service initiatives by addressing inquiries promptly and professionally via email, text, and phone calls.
- Greeted patients, scheduled appointments and maintained records and accounts.
- Established standards and strategies that contributed to increased operational efficiency and profit margin.
Property Agent
Mono Apartments
02.2023 - 08.2023
- Managed guest bookings, check-ins/outs, and resolved complains & ad hoc preparations for both Airbnb properties and short /long term lodging arrangements.
- Held open and private inspections for guests
- Conducted exit, entry, and routine property inspections and prepared condition reports.
Senior Front of House
Lucas Group
10.2021 - 12.2022
- Ensured dietary requirements are met for each individual while providing exceptional service and addressing concerns in a timely manner.
- Greeted guests, explained menu and procedures. Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Front of House
Tetsujin Group
02.2021 - 07.2021
- Enhanced customer satisfaction by providing efficient and friendly service while managing table turnover rate allowing more guests served per shift.
- Greeted guests pleasantly and answered menu questions. Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Content Developer | Internet Marketer
Trader's Family
07.2019 - 01.2020
- Participated in brainstorming sessions to generate innovative ideas for content strategies that aligned with company goals and objectives.
- Organized and managed social media, website, and advertisement content.
- Identified opportunities to optimize web traffic.
- Regularly updated content to enhance online presence.
Education
Master of Business Administration - Business Management And Operations
Royal Melbourne Institute of Technology
Melbourne, VICBachelor of Entrepreneurship -
Royal Melbourne Institute of Technology
Melbourne, VICDiploma of Business -
Royal Melbourne Institute of Technology
Melbourne, VICSkills
- Design Thinking
- Content Planning
- Graphic Design
- Business Analytics
- Market Analysis
- Administration
- Customer Service
- Management & Operations
- Business Growth Initiatives
- Business Innovation & Strategy
- Adaptability & Flexibility
- Recordkeeping & File Management
Languages
English
Native or Bilingual
Bahasa Indonesia
Native or Bilingual
Mandarin
Professional Working
Awards & Certificates
- Kumon (Mathematics) Advanced Student Honour Roll - Ranked number 1 out of 3033 others
- Kumon Platinum Award (Received every year from 2008 to 2013)
- Kumon Program Completion Award (2013)
- Google Ads Mobile Certificate
- Google Ads Display Certificate
References
Available on Request
Timeline
Administrative Professional
TAEGA Clinic
09.2023 - 06.2024
Property Agent
Mono Apartments
02.2023 - 08.2023
Senior Front of House
Lucas Group
10.2021 - 12.2022
Front of House
Tetsujin Group
02.2021 - 07.2021
Content Developer | Internet Marketer
Trader's Family
07.2019 - 01.2020
Master of Business Administration - Business Management And Operations
Royal Melbourne Institute of Technology
Bachelor of Entrepreneurship -
Royal Melbourne Institute of Technology
Diploma of Business -
Royal Melbourne Institute of Technology
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