Amanda Swinburne
Springfield,QLD
Summary
Dynamic Housekeeping Supervisor with a proven track record at Brisbane Convention and Exhibition Centre. Expert in staff training and development, enhancing employee performance by 20%. Skilled in supply inventory management and guest relations, ensuring exceptional customer service. Adept at adapting to changing priorities, maintaining seamless operations and high standards.
Overview
1
1
Certification
Work History
Housekeeping Supervisor
Brisbane Convention and Exhibition Centre
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Skills
- Overseeing of Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Staff scheduling
- Task assignment
- Staff training and development
- Supply inventory management
- Report generation
- Data archiving
Certification
Cert iv in frontline management
Cert in HSR safety
Timeline
Housekeeping Supervisor
Brisbane Convention and Exhibition Centre
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