Amanda Taylor

CRM Administrator

• Coordinated with sales teams to align CRM activities with sales goals.
• Managed customer relationship management system for improved client interactions.
• Trained staff on CRM software usage and best practices for client management.
• Assisted in setting up automated processes within the CRM system to improve customer experience.
• Conducted user testing with staff and customers to assess the usability of the CRM interface.
• Created detailed reports on customer activity, including purchase history and preferences.
• Prepared and presented regular reports on customer relationship activities and outcomes to senior management.

Sales Administrator

• Assisted the Sales Team with creating customer orders in the CRM.
• Processed sales orders accurately, and ensured timely fulfillment in Infor M3.
• Delegation of leads and emails to the sales team.
• Provided administrative support to the sales team as needed.
• Process customer invoices and end of month.
• Maintained product inventory levels through regular audits and updates.
• Developed training materials for new staff on sales procedures and systems.
• Streamlined administrative processes to enhance overall office efficiency and productivity.

Sales Representative

• Customer Service & Sales
• Sales Representative for Vedastone clients (Builders, Architects, Designers, Fabricators, and Cabinet Makers).
• Generating sales leads
• Establish, develop and maintain positive business and customer relationships
• Delegate tenders for clients to quote
• Supply management with weekly sales reports
• Maintaining Internal stock updates
• Inventory

Marketing & Website Management

• Social Media posts, boosts, ad campaigns for both Elven Property & Vedastone (Facebook, Instagram, LinkedIn, Twitter & Pinterest)
• Monthly Vedastone social media/website marketing reports
• Vedastone promotions (competitions) for both customers and clients
• Vedastone website blogs
• Monthly Vedastone & Elven Property newsletters and updates (Mailchimp)
• Maintaining content for both Elven Property & Vedastone websites
• Presenting marketing opportunities for both Elven Property & Vedastone e.g. newspaper/magazine ad’s/editorials

General Administration

• Providing a professional approach to incoming and outgoing calls.
• Processing Vedastone orders
• Booking appointments for Directors and Staff of Elven Property & Vedastone
• Data management for CRM (Zoho)
• Assisting with sale advertisements for Elven Property developments
• Prepare & maintaining office manuals and procedures
• Data entry
• Responsible for organising staff functions
• Support to Directors & Staff when required
• Document control including scanning & filing
• Monthly stationery orders
• Vedastone – WA Quartz & Porcelain Distributor & Elven Property Pty Ltd (Building Developers)

CRM Administrator

• First point of contact for all CRM queries, faults, and enhancements
• IT Support for Microsoft Office programs (2007 & 2010) and computer issues
• Ensured the integrity and quality of the CRM data, including regular cleansing of data
• Responsible for server backup system
• Train staff in the use of the CRM
• Regular update of Website
• Implementation of Law Society Online Shop and Find A Lawyer database
• Written and maintained IT manual.

Office Administrator

• Supervision of the Facilities Officer and Receptionist
• Reception relief for busy switchboard
• Assisting public by finding them a lawyer to assist with their legal enquiry or directing them to a legal service that can assist them
• Customer service duties including answering telephone enquiries and email queries
• Co-ordinate the set-up and set-down of meeting rooms, including catering
• Setting up IT equipment for meetings, seminars and functions
• Co-ordinate the Reception relief roster and provide reception relief as required
• Administration of all office facilities (including building maintenance) equipment and supplies
• Co-ordinate and maintain archiving system
• Assisted other teams (Membership and Professional Development) when required
• Written and maintained Office Administration manual
• Professional Development
• Ensuring member and non-member details are correct on the CRM when processing event registrations
• Materials creation, distribution, inventory maintenance
• Financial administration and processing of registrations
• Issuing CPD Certificates for members and non-member after attending a Law Society CPD event
• Preparation and presentation of marketing materials
• Customer service duties including answering telephone and email queries from members and non- members participating in the Society’s CPD Program
• Website Maintenance
• Co-ordinate seminar and function room set up, preparation, registration and evaluations
• Preparing and conducting the Legal Assistants Training Course (12 week course for legal secretaries, para legal and legal assistants)
• Coordinate special projects and events as required
• Maintain, record and report statistics relating to CPD data
• Data management of non-member database for direct mail campaigns
• Collating CPD marketing information for Friday Facts
• Update Cost Guide online and other online CPD programs as required
• Reconcile amounts paid online for event registrations
• Reception, relief, and other general administration duties as required.
• Member-based professional body.

Reception duties

• Welcoming clients to EMCO and assisting them with their inquiries.
• Booking appointments
• Forwarding and responding to office incoming emails
• Organization of daily mail.
• Daily banking duties.
• Responsible for all clients queries and requests

Administration duties.

• Ensuring client details are up to date on both Outlook and Sage Timberline
• Follow up and updating of sub-contractors expired insurances
• Arranging couriers for other staff members
• Daily data processing
• Ordering of stationery for office and sites
• General office and accounts filing
• Accounts
• Ensuring all invoices that are emailed to office are correct (if not follow up was required)
• Assist accounts payable by coding all invoices
• Allocation of invoices to purchase orders
• Entering invoices into the system when required.

IT

• General IT & Phone Support
• Maintained server backups
• Responsible for all office and site mobiles allocation and upkeep