Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Tippett

Palm Beach,QLD

Summary

Self-motivated and well-presented individual with a strong commitment to learning new skills. Experience in administration makes me a valuable asset to any team.

Overview

13
13
years of professional experience

Work History

Patient Option Liaison Officer

Queensland Health
Robina Hospital , QLD
01.2018 - Current
  • Take a leading role in identifying, developing, and implementing opportunities for the generation of revenue. Investigate and formalise new revenue-raising initiatives as they relate to compensable and private patients accessing public health services.
  • Monitor and review patient presentations and admission data. Follow up patients at ward level to ensure they have been properly presented with their classification option, ensure necessary documentation, and liaison with doctors, ward staff, and Health Funds is undertaken.
  • Maintain effective relationships with and between internal and external stakeholders across a broad spectrum, from frontline staff to senior level, to ensure the successful delivery of business
  • Follow up potential fee-paying and compensable clients, complete necessary revenue documentation, and liaise with relevant finance staff and with the relevant health fund, workplace insurer, medical practitioners, and clinical service in relation to the patient's informed choice.
  • Coordinate the billing process for non-public patients, complete necessary revenue documentation, and liaise with relevant stakeholders to facilitate payment of accounts.
  • Develop, maintain, and review a work procedure manual.
  • Respond to complex patient inquiries and problem solve accordingly, using a high level of communication and interpersonal skills to consult and negotiate.
  • Provide ethical decision making in the achievement of organizational goals.

Ward Administrative Officer

Queensland Health
Gold Coast University Hospital , QLD
01.2014 - 01.2018
  • Complete accurate patient information into Hospital-Based Computer Information System (HBCIS), scanning documents into the Electronic Medical Record (ieMR), ensuring discharge summaries are efficiently managed. Sort charts for collection by medical records, filing, and monitoring correspondence flow for appropriate and timely action.
  • Complete general administration duties, including admitting, discharging, and transferring patients to and from the unit.
  • Conduct patient interviews to verify information and financial details to complete new arrival PEFs (Patient Election Forms). Enter data into HBCIS, or call the Patient Option Liaison Officers when private or compensable patients are identified.
  • Provide assistance to other administration positions within the unit, and backfill as required.
  • Ensure maintenance of all office equipment, monitor, and order nonclinical supplies for the unit. Prepare and update supplies in workroom and nurses' stations, check and maintain bedside charts, maintain and update office manuals and files.
  • Demonstrate proficiency in a range of computer systems and programs, such as. Microsoft Office, ESM, Integrated Electronic Medical Record (ieMR), and the ability to maintain high-level data entry skills within a busy, fast-paced department.
  • Demonstrate understanding, empathy, patience, and a positive attitude that supports an efficient administration.
  • Display strong self-management skills and flexibility to adapt to unexpected changes.

Emergency Department

Queensland Health
Robina Hospital
01.2013 - 12.2013
  • Provide efficient secretarial and administrative support to the multi-disciplinary team of the Emergency Department.
  • Complete general administration duties, including but not limited to admitting, discharging, and transferring patients to and from the unit. Complete accurate patient information into the Hospital Based Computer Information System (HBCIS). Scan documents into the Electronic Medical Record (eMR), ensuring discharge summaries are efficiently managed. Prepare charts prior to collection by medical records, filing, and monitoring correspondence flow for appropriate and timely action.
  • Consistently deliver a high level of customer service, demonstrating rapport-building skills, listening skills, and empathy.
  • Work as a member of a team, foster team spirit, build and maintain cooperative relationships, and have the ability to adapt to change. Contribute to quality improvement activities and participate in a work team to deliver effective customer services.
  • Conduct patient interviews to verify information and financial details to complete new arrival PEFs (Patient Election Forms). Enter data into HBCIS, or call the Patient Option Liaison Officers when private or compensable patients are identified.
  • Assist in revenue collection processes by receipting/collection of compensable monies received, e.g. Emergency Initial Consultation visit fee for Medicare Ineligible patients.

Medical Records

Queensland Health
Robina Hospital
12.2011 - 06.2013
  • Process incoming and outgoing medical records.
  • Maintained efficient distribution of charts across healthcare facilities
  • Support general administrative tasks
  • Demonstrate proficiency in a range of computer systems and programs in Microsoft Office, ESM, Integrated Electronic Medical Record (ieMR), and the ability to maintain high-level data entry skills within a busy, fast-paced department.

Education

Certificate III & IV -

in Personal Training

Real Estate Statement of Attainment -

Real Estate Certificate -

of Registration

Quicken – QuickBooks Certificate -

Quicken – QuickBooks Advanced Certificate -

Skills

  • Adaptability in High-Pressure Environments
  • Measurable Goal Planning
  • Effective Communication Skills
  • Analytical Report Production
  • Cross-Functional Teamwork
  • Training & Development

References

  • Lani Hanlon, Revenue Manager, Queensland Health, 0477 392 804
  • Michelle McLeod, Nurse Unit Manager, Vascular Unit, 0409873735

Timeline

Patient Option Liaison Officer

Queensland Health
01.2018 - Current

Ward Administrative Officer

Queensland Health
01.2014 - 01.2018

Emergency Department

Queensland Health
01.2013 - 12.2013

Medical Records

Queensland Health
12.2011 - 06.2013

Certificate III & IV -

in Personal Training

Real Estate Statement of Attainment -

Real Estate Certificate -

of Registration

Quicken – QuickBooks Certificate -

Quicken – QuickBooks Advanced Certificate -

Similar Profiles

CREATE PROFILE
Amanda Tippett