Amanda Tong
Brisbane,QLD
Summary
Self-motivated professional passionate about combining strategy and creativity, driving new opportunities and building professional relationships. Diligent in offering experience to promote and sell products to achieve company quotas and expectations. An independent individual that maintains customer satisfaction, service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Desire to take on new challenges with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quick to master new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Consultant
Telstra
Chermside
02.2024 - Current
- This position allowed me to engage with customers to understand their needs and provide tailored solutions
- Demonstrate product knowledge and expertise in Telstra services and offerings
- Exceed sales targets through effective sales techniques, meeting our store targets every month
- Provide excellent customer service throughout the sales process
- Collaborate with team members to achieve team goals and objectives
- Provided detailed product information to customers, including features, prices, and availability.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Social Media Intern
Hands of Hope
Willawong
05.2023 - 02.2024
- Designed and supported the development and execution of social media campaigns, realising a 10% performance improvement on engagement
- Analyse social media performance metrics and provide insights
- Update internal communications, ensuring consistency in content layout and presentation
- Support the planning and execution of internal and client-facing events, including community events
- Provided content expertise, contributing to a 15% increase of engagement on Instagram platforms
- Collaborated with marketing team members to ensure consistency of messaging across all channels.
- Optimized text, graphics or multimedia assets for SEO or display and usability on internet-connected devices.
- Created reports summarizing performance metrics such as impressions, clicks, likes, shares.
Education
Bachelor - Communications, Digital Media
The University of Queensland
Brisbane, QLD12.2023
Diploma - Communications
Taylor's University
02.2021
Skills
- Digital Art (Photoshop, Illustrator)
- Social media analytics & Marketing
- Content creation
- Microsoft Office
- Powerpoint
- Word
- Video Editing (Premiere Pro)
- Meta Suite
- Canva
- Salesforce
- Paid Search
- Social Media
- SEO
Certification
YOUTUBE MASTERCLASS (2021)
Additional Information - Description
Enthusiastic and self-motivated digital media major with 1+ years of experience. Looking to leverage creative skills and technical expertise to contribute to the field of digital marketing. Aspiring to excel in content creation, social media management, and digital marketing while staying updated with emerging trends and technologies. Happy to work both on the client and agency side of the business.
Timeline
Sales Consultant
Telstra
02.2024 - Current
Social Media Intern
Hands of Hope
05.2023 - 02.2024
Bachelor - Communications, Digital Media
The University of Queensland
Diploma - Communications
Taylor's University
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