Amanda Turner
Branxton
Summary
Results-driven Assistant Store Manager at RSEA Safety with expertise in customer satisfaction and inventory management. Proven ability to enhance operational efficiency through strategic problem-solving and staff supervision. Successfully implemented initiatives that fostered a positive team culture, driving repeat business and elevating the shopping experience.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
RSEA Safety
07.2023 - 12.2025
- Assisted in managing daily store operations and ensuring compliance with safety standards.
- Supervised team members to enhance productivity and maintain high customer service levels.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Trained new employees on store procedures, safety protocols, and product knowledge.
- Coordinated promotional activities and merchandising efforts to drive customer engagement.
- Resolved customer complaints effectively, enhancing overall shopping experience and satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
No Degree - Year 10 Certificate
Tumut High School
Tumut, NSW12-2001
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- POS systems
- POS systems operations
- Upselling and cross selling
- Pricing and markdowns
- Display setup
- Loss prevention
- Sales expertise
- Relationship building and management
- Stock rotations
- Transaction processing
- Inventory counting
- Order management
- Strategic merchandising
- Records management
- Incident reports
- Marketing and promotions
- Billing
- Inventory management
- Decision-making
- Delegating work
- Effective leader
- Employee motivation
- Relationship building
Timeline
Assistant Store Manager
RSEA Safety
07.2023 - 12.2025
No Degree - Year 10 Certificate
Tumut High School