Learning
Hi, I’m
Amanda Vandersteen
Administration
Banora Point,NSW
You can’t wait for success to feel empowered—you must feel empowered to create success.
Joe Dispenza
Summary
Experienced and resourceful administrator with a strong background in government and education sectors, including roles in the Australian Taxation Office (ATO) managing insolvency and bankruptcy cases. Skilled in handling inquiries, guiding individuals through complex processes, and maintaining accurate databases while adhering to compliance requirements. Known for excellent communication, problem-solving abilities, and a proactive approach to administrative tasks. Bringing diverse skills in creativity, graphic design, and IT proficiency, offering innovative solutions and a commitment to delivering high-quality outcomes.
Overview
14
years of professional experience
9
years of post-secondary education
Work History
Training Tailor MadeBiggera Waters
Administrator
09.2022 - Current
Job overview
- Management of Student Enrolments
- Student and external enquiries via phone, email, and in-person
- Provided ongoing support to students throughout their study journey
- Database Management
- RTO Policy Compliance
- Email and Communication Management
- Ad Hoc Administrative Tasks
Serco l ATO Contract
Customer Service Representative
01.2021 - 08.2022
Job overview
- Client support and account management
- Insolvency Correspondance and Account Management (Bankruptcy & Liquidation)
- Outbound Debt Collection Calls and Correspondence
Tweed Heads ChiropracticTweed Heads, QLD
Chiropractic Assistant
01.2015 - 01.2021
Pacific Coast Christian SchoolPacific Coast
Receptionist/Primary Teacher
01.2011 - 01.2015
Education
Queensland University of Technology (QUT)Kelvin Grove
Grad Cert from Creative Writing
02.2013 - 11.2013
GriffithGold Coast
Post-Grad Dip Ed from Primary
01.2010 - 12.2010
University of The Sunshine Coast (USC)
BA from Design & Communication
02.2005 - 07.2009
University Overview
- Major: Art & Design
- Minor: Advertising
CATC Design School
Diploma from Graphic Design
01.2016 - 11.2018
Skills
Office Administration/Support
Attention to Detail
Written and Verbal Communication
Database Management and Maintenance
Policy Adherence and Compliance
Problem Solving and Resourcefulness
Time Management and Multitasking
Customer Service and External Engagement
IT Proficiency (Mac, PC, MS Office, Google Drive, Dropbox, Adobe etc)
Research and Documentation
Email and Correspondence Management
Privacy Awareness
Willingness to Learn
Social Media Management and Branding
Graphic Design (Adobe Suite, Canva)
Appointment Scheduling and Management
Invoice, Receipting, and Payment Plans
Process Improvement and Workflow Optimisation
Creative Thinking and Content Creation
Self-Motivation and Initiative
Team Collaboration and Coordination
Staff Training
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Health & Exercise
Art & Writing
Beach
Travel & Culture
Movies
Software
Microsoft Suite
Adobe Suite
Mailchimp
Wordpress
Vasto
Google Suite
Zoom
Timeline
Administrator
Training Tailor Made
09.2022 - Current
Customer Service Representative
Serco l ATO Contract
01.2021 - 08.2022
CATC Design School
Diploma from Graphic Design
01.2016 - 11.2018
Chiropractic Assistant
Tweed Heads Chiropractic
01.2015 - 01.2021
Queensland University of Technology (QUT)
Grad Cert from Creative Writing
02.2013 - 11.2013
Receptionist/Primary Teacher
Pacific Coast Christian School
01.2011 - 01.2015
Griffith
Post-Grad Dip Ed from Primary
01.2010 - 12.2010
University of The Sunshine Coast (USC)
BA from Design & Communication
02.2005 - 07.2009